//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Amtliche Publikation"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Government document"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Großbritannien
32,647
United Kingdom
32,514
Bibliometrics
13,527
Bibliometrie
13,454
Customer satisfaction
10,649
Kundenzufriedenheit
10,640
Service quality
6,255
Dienstleistungsqualität
6,253
Consumer behaviour
6,161
Konsumentenverhalten
6,161
Dienstleistungssektor
5,901
Service industry
5,883
USA
5,294
United States
5,287
Relationship marketing
5,060
Beziehungsmarketing
5,059
Deutschland
3,989
Germany
3,977
Theory
3,042
Theorie
3,029
Frankreich
2,338
France
2,331
Innovation
2,219
EU countries
2,171
EU-Staaten
2,170
Estimation
1,937
Schätzung
1,937
Customer service
1,788
Kundenservice
1,773
Welt
1,660
World
1,660
Japan
1,509
Firm performance
1,387
Unternehmenserfolg
1,385
Job satisfaction
1,383
Arbeitszufriedenheit
1,382
Comparison
1,335
Vergleich
1,332
Qualitätsmanagement
1,229
Quality management
1,227
more ...
less ...
Online availability
All
Undetermined
18,551
Free
5,210
Type of publication
All
Article
59,517
Book / Working Paper
3,321
Journal
520
Type of publication (narrower categories)
All
Amtliche Publikation
Article in journal
Fallstudie
Government document
Textbook
Aufsatz in Zeitschrift
59,679
Graue Literatur
21,427
Non-commercial literature
21,427
Working Paper
17,670
Arbeitspapier
15,928
Aufsatz im Buch
11,453
Book section
11,453
Collection of articles of several authors
3,566
Sammelwerk
3,566
research-article
3,463
Hochschulschrift
3,307
Amtsdruckschrift
2,346
Thesis
2,127
Aufsatzsammlung
1,887
Konferenzschrift
1,584
Bibliografie enthalten
1,338
Bibliography included
1,338
Case study
1,157
Conference proceedings
752
Statistik
750
Lehrbuch
596
Statistics
591
No longer published / No longer aquired
575
Dissertation u.a. Prüfungsschriften
496
Bibliografie
493
Conference paper
492
Konferenzbeitrag
492
Rezension
481
case-report
419
Article
416
Mehrbändiges Werk
396
Multi-volume publication
396
Reprint
384
review-article
376
Biografie
358
Bibliographie
289
more ...
less ...
Language
All
English
60,125
German
1,894
French
629
Spanish
250
Italian
222
Hungarian
42
Russian
41
Dutch
39
Portuguese
33
Polish
28
Swedish
24
Czech
18
Slovak
12
Finnish
10
Bulgarian
9
Malay (macrolanguage)
9
Undetermined
9
Chinese
9
Croatian
8
Norwegian
8
Danish
7
Arabic
6
Korean
5
Romanian
5
Thai
5
Afrikaans
4
Japanese
3
Slovenian
3
Serbian
3
Ukrainian
3
Modern Greek (1453-)
2
Multiple languages
2
Albanian
2
Turkish
2
Azerbaijani
1
Valencian
1
Indonesian
1
Lithuanian
1
more ...
less ...
Author
All
Machin, Stephen
91
Kumar, Satish
83
Wright, Mike
76
Han, Heesup
74
Blundell, Richard W.
68
Crafts, Nicholas
57
Taylor, Mark P.
56
Kraus, Sascha
55
Bryson, Alex
51
Mills, Terence C.
51
Disney, Richard
50
Harris, Richard I. D.
49
Jenkins, Stephen
48
Minford, Patrick
48
Svensson, Göran
46
Mattila, Anna S.
45
Dolton, Peter J.
44
Gil-Alaña, Luis A.
43
Green, Francis
43
Law, Chun Hung Roberts
42
Propper, Carol
42
Brown, Sarah
41
Greenaway, David
41
Scott, Peter
41
Van Reenen, John
41
Chan, Kam C.
40
Lim, Weng Marc
40
Burgess, Simon M.
39
Gregg, Paul
39
Booth, Alison L.
38
Paul, Justin
38
Antony, Jiju
37
Girma, Sourafel
37
Hall, Stephen G.
37
Manning, Alan
37
Oswald, Andrew J.
37
Sloane, Peter J.
37
Broadberry, Stephen N.
36
Cuthbertson, Keith
36
Haskel, Jonathan
36
more ...
less ...
Institution
All
Großbritannien / Department of Trade and Industry
140
Großbritannien / Office for National Statistics
95
OECD
80
Großbritannien / Treasury
78
Großbritannien / Monopolies and Mergers Commission
43
Europäische Kommission
42
Großbritannien / Comptroller and Auditor General
34
Europäische Kommission / Statistisches Amt
28
Großbritannien / Department of the Environment
28
Großbritannien / Central Statistical Office
21
Großbritannien / Department for Business, Enterprise and Regulatory Reform
21
Economic Research Centre
20
Internationales Arbeitsamt
18
Großbritannien
17
Großbritannien / Department of Transport
17
Großbritannien / Home Office
16
European Conference of Ministers of Transport
15
Großbritannien / Office of Population Censuses and Surveys
14
Großbritannien / Social Services Committee
14
Großbritannien / Parliament / House of Commons / Trade and Industry Committee
13
Großbritannien / Department for Business Innovation & Skills
12
Großbritannien / Department of Social Security
12
USA / Bureau of the Census
12
European Foundation for the Improvement of Living and Working Conditions
11
Großbritannien / Department for Transport
11
Großbritannien / Department of Work and Pensions
11
Großbritannien / Government
11
Schottland / Government
11
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
10
Großbritannien / Board of Inland Revenue
10
Großbritannien / Cabinet Office
10
Großbritannien / Central Office of Information
10
Großbritannien / Department of the Environment, Transport and the Regions
10
Großbritannien / Government / Statistical Service
10
Großbritannien / Ministry of Agriculture, Fisheries and Food
10
Großbritannien / Office of Science and Technology
10
Europäische Kommission / Gemeinsame Forschungsstelle
9
Großbritannien / Department of Health
9
Großbritannien / National Audit Office
9
Großbritannien / Office of Fair Trading
9
more ...
less ...
Published in...
All
Journal of business research : JBR
757
Applied economics
631
The service industries journal
535
The economic journal : the journal of the Royal Economic Society
531
Journal of retailing and consumer services
527
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
345
Fiscal studies : the journal of the Institute for Fiscal Studies
330
Technological forecasting & social change : an international journal
320
The journal of services marketing
286
Tourism management : research, policies, practice
282
Quarterly bulletin / Bank of England
280
The economic history review : a journal of economic and social history
280
National Institute economic review
278
Oxford bulletin of economics and statistics
278
Oxford review of economic policy
266
Scottish journal of political economy : the journal of the Scottish Economic Society
264
Industrial marketing management : the international journal for industrial and high-tech firms
256
Oxford economic papers
251
International journal of contemporary hospitality management
249
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
218
Cogent business & management
216
Journal of travel and tourism marketing
211
Industrial relations journal
205
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Business history
195
Applied economics letters
194
Journal of hospitality marketing & management
190
International journal of production economics
187
International journal of production research
186
European journal of marketing : EJM
170
International journal of consumer studies
159
Cambridge journal of economics
158
Journal of service management
156
Journal of banking & finance
154
more ...
less ...
Source
All
ECONIS (ZBW)
63,355
OLC EcoSci
3
Showing
1
-
10
of
63,358
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->