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~type_genre:"Amtliche Publikation"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Service work and service worke...
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Großbritannien
30,803
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30,683
Bibliometrics
13,510
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13,437
Customer satisfaction
10,648
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10,639
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6,252
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6,250
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6,159
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5,472
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1,934
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1,782
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1,767
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1,602
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1,451
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1,385
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1,383
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1,383
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1,382
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1,300
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1,225
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Machin, Stephen
90
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83
Wright, Mike
76
Han, Heesup
74
Blundell, Richard W.
67
Crafts, Nicholas
57
Taylor, Mark P.
56
Kraus, Sascha
55
Mills, Terence C.
51
Bryson, Alex
49
Harris, Richard I. D.
49
Minford, Patrick
48
Disney, Richard
47
Jenkins, Stephen
47
Svensson, Göran
46
Mattila, Anna S.
45
Dolton, Peter J.
44
Gil-Alaña, Luis A.
43
Green, Francis
42
Law, Chun Hung Roberts
42
Propper, Carol
42
Brown, Sarah
41
Greenaway, David
41
Scott, Peter
41
Van Reenen, John
41
Chan, Kam C.
40
Lim, Weng Marc
40
Burgess, Simon M.
39
Gregg, Paul
39
Booth, Alison L.
38
Paul, Justin
38
Antony, Jiju
37
Girma, Sourafel
37
Hall, Stephen G.
37
Manning, Alan
37
Oswald, Andrew J.
37
Sloane, Peter J.
37
Broadberry, Stephen N.
36
Cuthbertson, Keith
36
Haskel, Jonathan
36
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Großbritannien
8
European Foundation for the Improvement of Living and Working Conditions
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Springer Fachmedien Wiesbaden
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American College of Tax Counsel <University, Ala.>
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Association for Payment Clearing Services
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Journal of business research : JBR
757
Applied economics
631
The service industries journal
535
The economic journal : the journal of the Royal Economic Society
531
Journal of retailing and consumer services
527
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
345
Fiscal studies : the journal of the Institute for Fiscal Studies
330
Technological forecasting & social change : an international journal
320
The journal of services marketing
286
Tourism management : research, policies, practice
282
Quarterly bulletin / Bank of England
280
The economic history review : a journal of economic and social history
280
National Institute economic review
278
Oxford bulletin of economics and statistics
278
Oxford review of economic policy
266
Scottish journal of political economy : the journal of the Scottish Economic Society
264
Industrial marketing management : the international journal for industrial and high-tech firms
256
Oxford economic papers
251
International journal of contemporary hospitality management
249
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
218
Cogent business & management
216
Journal of travel and tourism marketing
211
Industrial relations journal
205
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Business history
195
Applied economics letters
194
Journal of hospitality marketing & management
190
International journal of production economics
187
International journal of production research
186
European journal of marketing : EJM
170
International journal of consumer studies
159
Cambridge journal of economics
158
Journal of service management
156
Journal of banking & finance
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ECONIS (ZBW)
61,033
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61
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61
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
62
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
63
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
64
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
65
Relational damage and relationship repair : a new look at transgressions in service relationships
Jones, Tim
;
Dacin, Peter A.
;
Taylor, Shirley F.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 318-339
Persistent link: https://www.econbiz.de/10009383339
Saved in:
66
It’s unfair : why customers who merely observe an uncivil employee abandon the company
Porath, Christine
;
MacInnis, Deborah J.
;
Folkes, Valerie S.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 302-317
Persistent link: https://www.econbiz.de/10009383341
Saved in:
67
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
68
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
69
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
70
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
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