Similar Search Results

Managing satisfaction in relationships over time

Aflaki, Sam; Popescu, Ioana - 2010

Persistent link: https://www.econbiz.de/10008807683

Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters

Sinha, P. K.; Mishra, Hari Govind; Kaul, Surabhi - 2014

Persistent link: https://www.econbiz.de/10010337509

Impact of workforce flexibility on customer satisfaction : empirical framework & evidence from a cleaning services platform

Astashkina, Ekaterina; Momot, Ruslan; Salikhov, Marat - 2018

Problem definition: Contrary to classic applications of matching theory, in most contemporary on-demand service …-response theory model). Step 2: Evaluation of the effect of matching policy (under a given level of flexibility) on customer …

Persistent link: https://www.econbiz.de/10012219348

Service provider - customer interactions : key to success of innovative services

Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]

The majority of service providers have recognized the need to develop innovative services that meet sophisticated … customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and … products rather than services. However, research in service related innovation activities is highly rewarding, as the service …

Persistent link: https://www.econbiz.de/10009424474

Die kundenseitige Wahrnehmung der Servicequalität bei der Nutzung von SST

Gleitsmann, Sinje; Guttzeit, Mandy; Roschk, Holger - 2010

Sogenannte Self-Service-Technologien (SST), wie Bankautomaten, automatischer Self-Checkout in Hotels, Telefonbanking und Dienstleistungen, die der Kunde über das Internet bezieht (z.B. Onlinebanking) werden in den letzten Jahren zunehmend von Unternehmen genutzt, um den kostenintensiven,...