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Structure and control : an empirical exploration
Kunst, Paul (contributor) - 1989
Persistent link: https://www.econbiz.de/10000771552
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Opening up the concept of control
Kunst, Paul - 1991
Persistent link: https://www.econbiz.de/10000809361
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Distribution channel structure, supplier power, relationship and service power quality : the case of an international distributor
Koelemeijer, Kitty; Lemmink, Jos; Wetzels, Martin - 1993
Persistent link: https://www.econbiz.de/10000852017
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Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry
Odekerken-Schröder, Gaby; Ouwersloot, Hans; Lemmink, Jos; … - 2002
Persistent link: https://www.econbiz.de/10001780781
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Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van; Liljander, Veronica; Lemmink, Jos; … - 2003
Persistent link: https://www.econbiz.de/10001780962
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Antecedents of effective decision making : a cognitive approach
Riel, Allard C. R. van; Ouwersloot, Hans; Lemmink, Jos - 2003
Persistent link: https://www.econbiz.de/10001781011
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Total quality management: customer orientation without marketing?
Stauss, Bernd - 1993
Persistent link: https://www.econbiz.de/10000880112
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Customer service problems : from problem detection to problem prevention by "Service problem deployment"
Stauss, Bernd - 1992
Persistent link: https://www.econbiz.de/10000843396
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Regaining service customers : costs and benefits of regain management
Stauss, Bernd - 1997
Persistent link: https://www.econbiz.de/10000967856
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Die Qualität von Dienstleistungen : Konzeption, Messung und Management
Stauss, Bernd; Hentschel, Bert - 1990
Persistent link: https://www.econbiz.de/10000833521