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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Online Surveys vs. Online Observations: A Comparative Analysis of Online Research Methods and their Impact on Brand Management
Bíró, Szilvia; Botzenhardt, Florian; Ferdinand, … - In: Markenbrand (2014) 2/2014, pp. 49-56
Das Internet hält auch für die Marktforschung eine Vielzahl neuer Möglichkeiten zur Sammlung von Erkenntnissen bereit …
Persistent link: https://www.econbiz.de/10010352742
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Fragen oder Zuhören? Ein Vergleich von Kundenbefragungen und User Generated Content
Oetzel, Sebastian; Graf, Denise - In: PraxisWISSEN Marketing 8 (2023) 01/2023, pp. 91-107
Kundenzufriedenheit ist eines der wichtigsten Konstrukte im Marketing und ein relevanter Einflussfaktor auf den … Verständnis der Einflussfaktoren der Kundenzufriedenheit. Viele Unternehmen setzen hierfür klassische Kundenzufriedenheitsstudien … vielversprechende und kostengünstige Alternative, um Informationen über die Treiber der Kundenzufriedenheit zu identifizieren. Mit Hilfe …
Persistent link: https://www.econbiz.de/10014517458
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Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine Metaanalyse
Gerpott, Torsten J.; Paukert, Mathias - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 1, pp. 28-54
, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …
Persistent link: https://www.econbiz.de/10010292520
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Subordination of Shareholder Loans from a Legal and Economic Perspective
Gelter, Martin; Roth, Jürg - In: CESifo DICE Report 05 (2007) 2, pp. 40-47
Persistent link: https://www.econbiz.de/10011696615
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Wertung in Medienwirtschaft und Medienökonomien
Hutter, Michael - In: Zeitschrift für Medienwissenschaft 10 (2018) 1, pp. 18-27
Persistent link: https://www.econbiz.de/10011848500
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The Impact of the Implementation of ISO 9000 Quality Management System on the Customer Satisfaction Evaluation Process by the Romanian SMEs
Olaru, Marieta; Stoleriu, Ghiorghita; Langa, Claudia; … - In: Amfiteatru Economic Journal 13 (2011) Special No. 5, pp. 669-678
the results of evaluation and monitoring of customer satisfaction in the process of redesigning and improvement of the …
Persistent link: https://www.econbiz.de/10011724766
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Affective complementarity in service encounters
Giardini, Angelo; Frese, Michael - In: Management Revue 18 (2007) 1, pp. 75-87
Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell's (1974)...
Persistent link: https://www.econbiz.de/10010318144
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Study on the Development of Quality Measurements Models for Steering Business Services in Relation to Customer Satisfaction
Marquardt, Katrin; Olaru, Marieta; Ceausu, Ioana - In: Amfiteatru Economic Journal 19 (2017) 44, pp. 95-109
The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....
Persistent link: https://www.econbiz.de/10011725085
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The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry
Xin, Guan; Choi, Jeong-gil - In: Global Business & Finance Review (GBFR) 25 (2020) 3, pp. 84-95
Purpose: This study investigates the effects of hotel employees' service attitude on service quality and examines the relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design/methodology/approach: A survey was administered to hotel...
Persistent link: https://www.econbiz.de/10013185564