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Bangladesh. An exploratory factor analysis and structural equation modeling was used to analyze data. Measurement model and …
Persistent link: https://www.econbiz.de/10011938313
, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 … customer satisfaction for a total of 52,966 corporate sector employees. Overall, the sample size-weighted and measurement error …, satisfaction measurement approach and data collection methods were identified as significant moderators of the focal association …
Persistent link: https://www.econbiz.de/10010292520
Die vorliegende Arbeit analysiert die Interdependenzen und Informationsstrukturen im Gesundheitswesen. Hauptansatzpunkt … Patienten. Die Interdependenzen zwischen diesen Handlungen bestimmen das resultierende Gleichgewicht. Die Einführung einer … Selbstbeteiligung für den Patienten führt zu einer verbesserten Compliance, das Niveau der medizinischen Leistung hängt von den …
Persistent link: https://www.econbiz.de/10010377601
Approximately one in every thousand hospital patients dies because of preventable adverse events. Empirical findings …
Persistent link: https://www.econbiz.de/10010292511
used administrative data of hospitalized patients treated with ST‐elevation myocardial infarction from 2012 to 2016 to …. We found that private for‐profit hospital ownership and hospital competition in Germany and the number of inpatient cases …
Persistent link: https://www.econbiz.de/10013466171
The study analyzes data collected in two case studies in the healthcare industry, which is characterized by a variety … elements of a healthcare activity system. In a similar vein, effective interventions geared toward countering these …
Persistent link: https://www.econbiz.de/10014502071
Persistent link: https://www.econbiz.de/10010272219
The digitalization of the every-day life also affects buying habits of customers. Changes that take place regarding these habits result in an increasing number of e-commerce retailers. Online-shops in the business-to-consumer field are especially successful with apparel and electronic products....
Persistent link: https://www.econbiz.de/10010420966
Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell's (1974)...
Persistent link: https://www.econbiz.de/10010318144
Whereas employee participation is generally conceived to facilitate implementation of organizational change, only limited research has investigated whether it may reduce the negative effects of downsizing. The present study compares two Swedish hospitals that implemented downsizing in different...
Persistent link: https://www.econbiz.de/10010292551