//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Fallstudie"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Großbritannien
31,389
United Kingdom
31,297
Bibliometrics
13,367
Bibliometrie
13,296
Customer satisfaction
10,580
Kundenzufriedenheit
10,570
Service quality
6,220
Dienstleistungsqualität
6,218
Consumer behaviour
6,109
Konsumentenverhalten
6,109
Dienstleistungssektor
5,579
Service industry
5,560
USA
5,282
United States
5,274
Relationship marketing
5,022
Beziehungsmarketing
5,021
Deutschland
4,020
Germany
4,004
Theory
3,080
Theorie
3,067
Frankreich
2,302
France
2,297
Innovation
2,193
EU countries
2,026
EU-Staaten
2,025
Estimation
1,930
Schätzung
1,930
Customer service
1,785
Kundenservice
1,770
Welt
1,661
World
1,661
Japan
1,493
Firm performance
1,375
Unternehmenserfolg
1,373
Job satisfaction
1,371
Arbeitszufriedenheit
1,370
Comparison
1,310
Vergleich
1,308
Italien
1,227
Italy
1,226
more ...
less ...
Online availability
All
Undetermined
18,269
Free
4,819
Type of publication
All
Article
59,135
Book / Working Paper
2,402
Journal
5
Type of publication (narrower categories)
All
Article in journal
Conference proceedings
Fallstudie
Mehrbändiges Werk
Textbook
Aufsatz in Zeitschrift
59,310
Graue Literatur
21,352
Non-commercial literature
21,352
Working Paper
17,633
Arbeitspapier
15,891
Aufsatz im Buch
11,434
Book section
11,434
Collection of articles of several authors
3,567
Sammelwerk
3,567
Hochschulschrift
3,303
Amtsdruckschrift
2,329
Government document
2,329
Thesis
2,127
Aufsatzsammlung
1,874
Konferenzschrift
1,583
Bibliografie enthalten
1,338
Bibliography included
1,338
Case study
1,157
Statistik
737
Lehrbuch
596
Statistics
578
No longer published / No longer aquired
574
Dissertation u.a. Prüfungsschriften
496
Bibliografie
492
Conference paper
491
Konferenzbeitrag
491
Rezension
481
Article
415
Multi-volume publication
399
Reprint
384
Biografie
358
Bibliographie
289
Collection of articles written by one author
283
Sammlung
283
Forschungsbericht
199
more ...
less ...
Language
All
English
58,360
German
1,947
French
588
Spanish
235
Italian
231
Hungarian
43
Russian
41
Dutch
35
Portuguese
31
Polish
29
Swedish
19
Czech
17
Slovak
11
Undetermined
11
Bulgarian
9
Croatian
8
Danish
5
Romanian
3
Albanian
3
Finnish
2
Norwegian
2
Slovenian
2
Serbian
2
Chinese
2
Arabic
1
Valencian
1
Modern Greek (1453-)
1
Indonesian
1
Japanese
1
Lithuanian
1
Multiple languages
1
Thai
1
Turkish
1
more ...
less ...
Author
All
Machin, Stephen
90
Kumar, Satish
82
Wright, Mike
76
Han, Heesup
74
Blundell, Richard W.
69
Crafts, Nicholas
58
Taylor, Mark P.
56
Kraus, Sascha
54
Mills, Terence C.
51
Bryson, Alex
49
Disney, Richard
49
Harris, Richard I. D.
49
Minford, Patrick
48
Jenkins, Stephen
47
Svensson, Göran
46
Mattila, Anna S.
45
Dolton, Peter J.
44
Gil-Alaña, Luis A.
43
Propper, Carol
43
Green, Francis
42
Greenaway, David
42
Law, Chun Hung Roberts
42
Brown, Sarah
41
Van Reenen, John
41
Chan, Kam C.
40
Lim, Weng Marc
40
Scott, Peter
40
Burgess, Simon M.
39
Gregg, Paul
39
Booth, Alison L.
38
Broadberry, Stephen N.
38
Oswald, Andrew J.
38
Paul, Justin
38
Arestis, Philip
37
Girma, Sourafel
37
Hall, Stephen G.
37
Manning, Alan
37
Sloane, Peter J.
37
Antony, Jiju
36
Cuthbertson, Keith
36
more ...
less ...
Institution
All
Economic Research Centre
26
European Conference of Ministers of Transport
21
Anglo-German Foundation for the Study of Industrial Society
12
Europäische Kommission
7
OECD
7
Springer Fachmedien Wiesbaden
7
Adam Smith Institute <London>
5
British Association for the Advancement of Science / Section Economics
5
Great Britain / Parliament / House of Lords / Select Committee on Economic Affairs
5
Institute of Economic Affairs <London>
5
Internationales Arbeitsamt
5
London Business School
5
National Bureau of Economic Research
5
Friedrich-Ebert-Stiftung
4
Großbritannien / Board of Inland Revenue
4
Großbritannien / Social Services Committee
4
Institute for Fiscal Studies
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Reserve Bank of India
4
Academy of Marketing
3
Bank of England
3
British Sociological Association
3
Deutschland / Bundesministerium für Bildung und Forschung
3
Europäischer Wirtschafts- und Sozialausschuss
3
Großbritannien
3
Großbritannien / Department of the Environment
3
Großbritannien / Office for National Statistics
3
Hans-Böckler-Stiftung
3
Institut für Bankhistorische Forschung
3
Institut für Weltwirtschaft
3
Internationale Vereinigung für Steuerrecht
3
National Society for Clean Air and Environmental Protection
3
SUERF - The European Money and Finance Forum
3
Society of Business Economists
3
Asian Development Bank
2
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Centre d'Etudes et de Recherches sur la Vie Economique dans les Pays Anglo-Saxons <Paris>
2
Centre for Economic Performance
2
Centre for Economic Policy Research
2
Centro Italiano di Ricerche e d'Informazione sull'Economia delle Imprese Pubbliche e di Pubblico Interesse
2
more ...
less ...
Published in...
All
Journal of business research : JBR
757
Applied economics
631
The service industries journal
534
Journal of retailing and consumer services
527
The economic journal : the journal of the Royal Economic Society
526
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
345
Fiscal studies : the journal of the Institute for Fiscal Studies
330
Technological forecasting & social change : an international journal
320
The journal of services marketing
286
The economic history review : a journal of economic and social history
279
National Institute economic review
278
Oxford bulletin of economics and statistics
278
Tourism management : research, policies, practice
278
Quarterly bulletin / Bank of England
270
Scottish journal of political economy : the journal of the Scottish Economic Society
264
Oxford review of economic policy
262
Industrial marketing management : the international journal for industrial and high-tech firms
256
International journal of contemporary hospitality management
249
Oxford economic papers
249
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
218
Cogent business & management
216
Journal of travel and tourism marketing
212
Industrial relations journal
205
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Applied economics letters
194
Business history
193
Journal of hospitality marketing & management
190
International journal of production economics
184
International journal of production research
184
European journal of marketing : EJM
170
International journal of consumer studies
159
Cambridge journal of economics
158
Journal of service management
156
Journal of banking & finance
154
more ...
less ...
Source
All
ECONIS (ZBW)
61,542
Showing
1
-
10
of
61,542
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->