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~type_genre:"Article in journal"
~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Hochschulschrift"
~type_genre:"Konferenzschrift"
~type_genre:"Textbook"
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Großbritannien
33,930
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32,654
Bibliometrics
13,659
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13,591
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10,890
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10,881
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90
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83
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74
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69
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59
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56
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55
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51
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49
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49
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49
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48
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47
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44
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43
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43
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42
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41
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41
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41
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40
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40
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40
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39
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39
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38
Paul, Justin
38
Arestis, Philip
37
Girma, Sourafel
37
Hall, Stephen G.
37
Manning, Alan
37
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37
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Edward Elgar Publishing
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4
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4
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Journal of business research : JBR
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Applied economics
631
The service industries journal
535
The economic journal : the journal of the Royal Economic Society
531
Journal of retailing and consumer services
527
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
345
Fiscal studies : the journal of the Institute for Fiscal Studies
330
Technological forecasting & social change : an international journal
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286
Tourism management : research, policies, practice
282
Quarterly bulletin / Bank of England
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The economic history review : a journal of economic and social history
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National Institute economic review
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Oxford bulletin of economics and statistics
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Oxford review of economic policy
266
Scottish journal of political economy : the journal of the Scottish Economic Society
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Oxford economic papers
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International journal of contemporary hospitality management
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Journal of business ethics : JOBE
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Economica
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Cogent business & management
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Journal of travel and tourism marketing
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Economics letters
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Applied economics letters
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International journal of production research
186
European journal of marketing : EJM
170
Europäische Hochschulschriften / 5
159
International journal of consumer studies
159
Cambridge journal of economics
158
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ECONIS (ZBW)
64,917
USB Cologne (EcoSocSci)
616
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1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
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