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~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Government document"
~type_genre:"Textbook"
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32,147
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1,925
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1,738
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1,500
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1,354
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67
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57
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56
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53
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51
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51
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50
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49
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48
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47
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46
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43
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43
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42
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Law, Chun Hung Roberts
41
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41
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40
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40
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40
Scott, Peter
40
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39
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39
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38
Girma, Sourafel
37
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37
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37
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37
Broadberry, Stephen N.
36
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Applied economics
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531
Journal of retailing and consumer services
527
The economic journal : the journal of the Royal Economic Society
526
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
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286
The economic history review : a journal of economic and social history
279
National Institute economic review
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Oxford bulletin of economics and statistics
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Tourism management : research, policies, practice
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Scottish journal of political economy : the journal of the Scottish Economic Society
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Oxford review of economic policy
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
249
Oxford economic papers
249
Journal of business ethics : JOBE
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
211
Journal of travel and tourism marketing
208
Industrial relations journal
205
Cogent business & management
203
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Applied economics letters
192
Journal of hospitality marketing & management
189
Business history
187
International journal of production economics
184
International journal of production research
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European journal of marketing : EJM
170
International journal of consumer studies
157
Cambridge journal of economics
156
Journal of service management
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ECONIS (ZBW)
62,183
OLC EcoSci
3
Showing
1
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of
62,186
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date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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