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VHB-JOURQUAL2 : method, results, and implications of the German Academic Association for Business Research's journal ranking
Schrader, Ulf; Hennig-Thurau, Thorsten - In: Business research 2 (2009) 2, pp. 180-204
VHB-JOURQUAL represents the official journal ranking of the German Academic Association for Business Research. Since its introduction in 2003, the ranking has become the most influential journal evaluation approach in German-speaking countries, impacting several key managerial decisions of...
Persistent link: https://www.econbiz.de/10003916679
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Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus; Hennig-Thurau, Thorsten; Walsh, Gianfranco - In: Academy of Management journal : AMJ 52 (2009) 5, pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
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Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco; Hennig-Thurau, Thorsten; Sassenberg, Kai - In: Journal of retailing and consumer services 17 (2010) 2, pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
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Consumer confusion proneness : scale development, validation, and application
Walsh, Gianfranco; Hennig-Thurau, Thorsten; Mitchell, … - In: Journal of marketing management : MM 23 (2007) 7/8, pp. 697-721
Persistent link: https://www.econbiz.de/10003558912
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A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon; Walsh, Gianfranco; Hennig-Thurau, Thorsten; … - In: British journal of management : BJM 26 (2015) 2, pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Wenn Konsumenten verwirrt sind : empirische Analyse der Wirkungen eines vernachlässigten Konstruktes
Walsh, Gianfranco; Hennig-Thurau, Thorsten - In: Marketing : ZFP ; journal of research and management 24 (2002) 2, pp. 95-109
Persistent link: https://www.econbiz.de/10001675495
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Der Kaufentscheidungsstil von Konsumenten als Grundlage der Marktsegmentierung
Walsh, Gianfranco; Hennig-Thurau, Thorsten - In: Marketing : ZFP ; journal of research and management 23 (2001) 4, pp. 223-235
Persistent link: https://www.econbiz.de/10001655213
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Spielfilme als Anlageobjekte : die Höhe des Filmbudgets als Grundlage der Investitionsentscheidung
Hennig-Thurau, Thorsten - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 56 (2004) 2, pp. 171-188
Persistent link: https://www.econbiz.de/10001957735
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Die Bedeutung von transaktionalen und relationalen Leistungsmerkmalen für den Beziehungserfolg : theoretische und empirische Analyse für verschiedene Dienstleistungstypen
Hennig-Thurau, Thorsten - In: Die Unternehmung : Swiss journal of business research … 55 (2001) 2, pp. 126-146
Persistent link: https://www.econbiz.de/10001570413