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Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris; Zisis, Pandelis V.; Garefalakis, … - In: European research studies : an international … 15 (2012) 1, pp. 99-125
Persistent link: https://www.econbiz.de/10009672449
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ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez; Giraldo, Leandro Muñez - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
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Constructing a roadmap to measure the quality of business assessments aimed at curriculum management
Silva, Thanuci; Santos, Regiane dos; Mallet, Débora - In: Journal of education for business 98 (2023) 1, pp. 34-42
Persistent link: https://www.econbiz.de/10013550010
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Students' perceptions of service quality at a Greek higher education institute
Vrana, Vasiliki G.; Dimitriadis, Sotirios G.; … - In: International journal of decision sciences, risk and … 6 (2015) 1, pp. 80-102
Persistent link: https://www.econbiz.de/10011471453
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Patient satisfaction measurement for in-hospital services : a pilot study in Greece
Priporas, Constantinos-Vasilios; Laspa, Christina; … - In: Journal of medical marketing : device, diagnostic and … 8 (2008) 4, pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
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Key determinants of service quality in retail banking
Tsoukatos, Evangelos; Mastrojianni, Evmorfia - In: EuroMed journal of business 5 (2010) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10003984683
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Measuring service quality of the Greek Ministry of Agriculture
Kontogeorgos, Achilleas; Tselempis, Dimitrios; … - In: Measuring business excellence : the journal of … 18 (2014) 4, pp. 54-64
Persistent link: https://www.econbiz.de/10010467531
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A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos; Koulentaki, Maria - In: Global business & economics review 13 (2011) 3/4, pp. 222-239
Persistent link: https://www.econbiz.de/10009349957
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Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Peitzika, Eirini; Chatzi, Sofia; Kissa, Dimitra - In: Services marketing quarterly 41 (2020) 2, pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
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Dienstleistungsqualität in öffentlichen Verwaltungen : Entwicklung eines Messinstruments für eine Hochschulverwaltung
Gehring, Frank; Hertel, Guido - In: Zeitschrift Führung + Organisation : ZfO 78 (2009) 6, pp. 268-275
Persistent link: https://www.econbiz.de/10003905181