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Service quality assessment in...
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Service quality
13,862
Dienstleistungsqualität
13,841
Hochschule
8,528
Higher education institution
8,515
Measurement
8,469
Messung
8,316
Customer satisfaction
5,440
Kundenzufriedenheit
5,440
Griechenland
4,788
Greece
4,781
Consumer behaviour
4,318
Konsumentenverhalten
4,318
Beziehungsmarketing
3,332
Relationship marketing
3,332
Theory
2,783
Theorie
2,780
United States
2,524
USA
2,522
Studierende
2,058
Students
2,056
Quality management
1,984
Qualitätsmanagement
1,982
Wirtschaftsprüfung
1,722
Financial audit
1,721
University education
1,515
Studium
1,514
Hospital
1,266
Krankenhaus
1,266
Forschungskooperation
1,234
Research collaboration
1,234
University research
1,112
Universitäre Forschung
1,112
Estimation
1,058
Schätzung
1,057
Health care
1,046
Gesundheitsversorgung
1,039
Armut
1,032
Poverty
1,032
Business start-up
948
Unternehmensgründung
948
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Undetermined
13,663
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3,559
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Article
34,757
Book / Working Paper
248
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Article in journal
Aufsatz in Zeitschrift
35,005
Graue Literatur
10,484
Non-commercial literature
10,484
Working Paper
9,154
Arbeitspapier
8,262
Aufsatz im Buch
5,878
Book section
5,878
Hochschulschrift
1,941
research-article
1,351
Thesis
1,332
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1,322
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1,322
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776
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751
Amtsdruckschrift
670
Government document
670
Case study
602
Fallstudie
602
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542
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542
Article
430
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371
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298
Bibliography included
298
Statistik
274
Dissertation u.a. Prüfungsschriften
262
No longer published / No longer aquired
173
Statistics
166
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165
Sammlung
165
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113
Research Report
97
Handbook
95
Handbuch
95
conceptual-paper
91
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89
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89
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88
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87
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English
33,657
German
915
French
160
Spanish
72
Italian
61
Russian
32
Polish
19
Dutch
17
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12
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11
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10
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8
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8
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6
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6
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4
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3
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3
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2
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2
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Author
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Apergēs, Nikolaos
46
Han, Heesup
44
Prybutok, Victor R.
39
Mattila, Anna S.
38
Papapetrou, Evangelia
37
Prentice, Catherine
32
Shahin, Arash
30
Kollias, Chrēstos
29
Antony, Jiju
28
Karagiannēs, Giannēs
28
McColl-Kennedy, Janet R.
28
Rezitis, Anthony N.
28
Hondroyiannis, George B.
27
Hanushek, Eric Alan
24
Tsionas, Efthymios G.
24
Wright, Mike
24
Agasisti, Tommaso
23
Agiomirgianakis, George M.
22
Edvardsson, Bo
22
Guerrero, Maribel
22
Liarnkobas, Panagiōtēs
22
Louri, Helen
22
Sparks, Beverley
22
Tsakloglou, Panos O.
22
Drogalas, George
21
Pazarskis, Michail
21
Siciliani, Luigi
21
Alexiou, Constantinos
20
Kouretas, Georgios P.
20
Lazaretu, Sophia M.
20
Sharma, Piyush
20
Walsh, Gianfranco
20
Asteriou, Dimitrios
19
Balaji, M. S.
19
Floros, Christos
19
Katranidēs, Stylianos D.
19
Knechel, W. Robert
19
Pelagidēs, Thodōrēs
19
Tridimas, George
19
Wong, IpKin Anthony
19
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Institution
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Europäische Kommission
18
OECD
5
Institut für Wirtschaftsforschung Halle
3
Annual International Conference Globalization and Higher Education in Economics and Business Administration <12., 2020, Online>
1
Australian and New Zealand Marketing Academy
1
BMW Stiftung Herbert Quandt
1
Bundesverband Deutscher Stiftungen
1
CESifo GmbH
1
Conference "Global Issues in Management" <2019, Chandigarh>
1
Conference "The Crisis in the Euro Area" <2013, Athen>
1
Conference Organizational Innovation and Corporate Performance <2006, Tokio>
1
Conference on Institutional Economics <1985, Saint Mary's City, Md.>
1
Economic Policy Conference <21, 1996, Saint Louis, Mo.>
1
Ethnikē Trapeza tēs Hellados
1
Eurasia Business and Economics Society
1
European Economics and Finance Society
1
European House Ambrosetti <Mailand>
1
Europäischer Ausschuss der Regionen
1
Europäischer Wirtschafts- und Sozialausschuss
1
Federal Reserve Bank of New York
1
Federal Reserve Bank of St. Louis
1
Griechenland / Hypurgeion Oikonomikōn
1
Hochschule für Ökonomie Bruno Leuschner
1
Institute of Economic and Resources Management <Peking>
1
International Committee on the University Emergency
1
International Conference on Advances in Global Optimization: Methods and Applications <5, 2007, Myconos>
1
International Conference on Economics, Politics and Ethics in the Light of the Intellectual Inheritance of Ancient Athens <2010, Delphi>
1
International Industrial Organization Conference <2003, Boston, Mass.>
1
International Risk Management Conference <5, 2012, Rom>
1
JOIM Conference <2013, Stanford, Calif.>
1
Journal of Accounting & Economics Conference <2014, Philadelphia, Pa.>
1
Kyōto Daigaku / Daigakuin Keizaigaku Kenkyūka / Chōsa Shiryōshitsu
1
Mining Seminar <15., 2017, Dundee>
1
Munich Economic Summit
1
OECD / Directorate for Science, Technology and Industry / Committee on Information, Computer and Communications Policy
1
Otaru-Shōka-Daigaku / Research Group for Regional Studies
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Rōdō Seisaku Kenkyū Kenshū Kikō
1
Sachverständigenrat zur Begutachtung der Gesamtwirtschaftlichen Entwicklung
1
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Published in...
All
International journal of hospitality management
423
Journal of business research : JBR
389
Journal of retailing and consumer services
359
Economics of education review
356
The service industries journal
314
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
Applied economics
238
The journal of services marketing
216
The journal of technology transfer
208
International journal of contemporary hospitality management
176
Technological forecasting & social change : an international journal
176
Auditing : a journal of practice & theory
175
Journal of marketing for higher education
169
Applied economics letters
167
Research policy : policy, management and economic studies of science, technology and innovation
166
Tourism management : research, policies, practice
166
The TQM journal : the international review of organizational improvement
158
Journal of air transport management
156
Services marketing quarterly
154
Cogent business & management
145
Journal of hospitality marketing & management
145
European journal of operational research : EJOR
139
International journal of quality & reliability management
135
Administrative Sciences : open access journal
130
Journal of travel and tourism marketing
130
Spudai / University of Piraeus : journal of economics and business
127
Insurance / Mathematics & economics
125
International journal of productivity and quality management : IJPQM
122
International journal of quality and service sciences
122
Economics letters
118
Education economics
117
European research studies
117
International journal of services and operations management
110
Service business
110
Total quality management & business excellence
107
Economic bulletin
106
Journal of service research : JSR
105
The accounting review : a publication of the American Accounting Association
105
Health care management review : HCM review
104
The American economic review
103
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Source
All
ECONIS (ZBW)
35,005
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1
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of
35,005
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date (oldest first)
1
Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris
;
Zisis, Pandelis V.
;
Garefalakis, …
- In:
European research studies : an international …
15
(
2012
)
1
,
pp. 99-125
Persistent link: https://www.econbiz.de/10009672449
Saved in:
2
ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez
;
Giraldo, Leandro Muñez
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
Saved in:
3
Constructing a roadmap to measure the quality of business assessments aimed at curriculum management
Silva, Thanuci
;
Santos, Regiane dos
;
Mallet, Débora
- In:
Journal of education for business
98
(
2023
)
1
,
pp. 34-42
Persistent link: https://www.econbiz.de/10013550010
Saved in:
4
Students' perceptions of service quality at a Greek higher education institute
Vrana, Vasiliki G.
;
Dimitriadis, Sotirios G.
; …
- In:
International journal of decision sciences, risk and …
6
(
2015
)
1
,
pp. 80-102
Persistent link: https://www.econbiz.de/10011471453
Saved in:
5
Patient satisfaction
measurement
for in-hospital services : a pilot study in
Greece
Priporas, Constantinos-Vasilios
;
Laspa, Christina
; …
- In:
Journal of medical marketing : device, diagnostic and …
8
(
2008
)
4
,
pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
Saved in:
6
Key determinants of service quality in retail banking
Tsoukatos, Evangelos
;
Mastrojianni, Evmorfia
- In:
EuroMed journal of business
5
(
2010
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10003984683
Saved in:
7
Measuring service quality of the Greek Ministry of Agriculture
Kontogeorgos, Achilleas
;
Tselempis, Dimitrios
; …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
4
,
pp. 54-64
Persistent link: https://www.econbiz.de/10010467531
Saved in:
8
A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos
;
Koulentaki, Maria
- In:
Global business & economics review
13
(
2011
)
3/4
,
pp. 222-239
Persistent link: https://www.econbiz.de/10009349957
Saved in:
9
Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in
Greece
Peitzika, Eirini
;
Chatzi, Sofia
;
Kissa, Dimitra
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
Saved in:
10
Dienstleistungsqualität in öffentlichen Verwaltungen : Entwicklung eines Messinstruments für eine Hochschulverwaltung
Gehring, Frank
;
Hertel, Guido
- In:
Zeitschrift Führung + Organisation : ZfO
78
(
2009
)
6
,
pp. 268-275
Persistent link: https://www.econbiz.de/10003905181
Saved in:
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