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140
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134
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133
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125
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124
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119
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119
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118
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117
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116
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113
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112
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112
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112
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110
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106
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102
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101
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100
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100
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99
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99
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99
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98
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96
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Conference Sociology of Law versus Law and Economics: A Different Paradigm? <1995, Gent>
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ECONIS (ZBW)
266,859
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1
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266,859
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1
Die Entstehung von Vertrauen im persönlichen Verkauf : eine qualitative Analyse von Gesprächseröffnungen
Buber, Renate
;
Reiger, Horst
- In:
Der Markt : international journal of marketing
48
(
2009/10
)
1/2
,
pp. 47-59
Persistent link: https://www.econbiz.de/10003901665
Saved in:
2
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
3
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional
services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
4
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
Saved in:
5
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
6
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
7
Service branding : a perspective of value co-creation orientation
Li, Tianze
;
Wei, Haiying
- In:
Inventi impact: service sector
(
2018
)
4
,
pp. 214-224
Persistent link: https://www.econbiz.de/10012130403
Saved in:
8
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional
services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
9
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline
services
in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
10
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
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