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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping

Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2/3, pp. 142-156

Persistent link: https://www.econbiz.de/10003990884

Internal-market orientation : a misconceived aspect of marketing theory

Gounaris, Spiros; Vassilikopoulou, Aikaterini; … - In: European journal of marketing : EJM 44 (2010) 11/12, pp. 1667-1699

Persistent link: https://www.econbiz.de/10008773207

Person-place congruency in the internet banking context

Gounaris, Spiros; Koritos, Christos; Vassilikopoulou, … - In: Journal of business research : JBR 63 (2010) 9/10, pp. 943-949

Persistent link: https://www.econbiz.de/10008652173

Linking key account management practices to performance outcomes

Tzempelikos, Nektarios; Gounaris, Spiros - In: Industrial marketing management : the international … 45 (2015), pp. 22-34

Persistent link: https://www.econbiz.de/10010530584

Approaching Key Account Management from a long-term perspective

Tzempelikos, Nektarios; Gounaris, Spiros - In: Journal of strategic marketing 21 (2013) 2, pp. 179-198

Persistent link: https://www.econbiz.de/10009732195

Service blueprinting effectiveness : drivers of success

Kostopoulos, Giannis; Gounaris, Spiros; Boukis, Achilleas - In: Managing service quality : MSQ ; an international journal 22 (2012) 6, pp. 580-591

Persistent link: https://www.econbiz.de/10009692802

Adoption of technologically based innovations : the neglected role of bounded rationality

Gounaris, Spiros; Koritos, Christos D. - In: The journal of product innovation management : an … 29 (2012) 5, pp. 821-838

Persistent link: https://www.econbiz.de/10009625607

Conceptualization and measurement of key account management orientation

Gounaris, Spiros; Tzempelikos, Nektarios - In: Journal of business market management : JBM 5 (2012) 3, pp. 173-194

Even though the importance of Key Account Management (KAM) in building long term buyer-seller relationships is widely recognized in literature this long term perspective of KAM lacks appropriate empirical examination. The purpose of this study is to propose a conceptualization of Key Account...

Persistent link: https://www.econbiz.de/10009626973

The role of employee job satisfaction in strengthening customer repurchase intentions

Gounaris, Spiros; Boukis, Achilleas - In: The journal of services marketing 27 (2013) 4, pp. 322-333

Persistent link: https://www.econbiz.de/10009788844

Unfolding the recipes for conflict resolution during the new service development effort

Gounaris, Spiros; Chatzipanagiotou, Kalliopi; Boukis, … - In: Journal of business research : JBR 69 (2016) 10, pp. 4042-4055

Persistent link: https://www.econbiz.de/10011553888