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Service value revisited: Speci...
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Beziehungsmarketing
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1985-2008
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Gremler, Dwayne D.
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Journal of service research : JSR
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4
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2
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ECONIS (ZBW)
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1
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
2
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
3
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
5
Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.
;
Gremler, Dwayne D.
;
Lemmink, Jos
- In:
Journal of service management
26
(
2015
)
5
,
pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
Saved in:
6
Emotion cycles in services : emotional contagion and emotional labor effects
Liu, Xiao-Yu
;
Chi, Nai-Wen
;
Gremler, Dwayne D.
- In:
Journal of service research
22
(
2019
)
3
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012126410
Saved in:
7
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
8
Toward a theory of repeat purchase drivers for consumer services
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10003851360
Saved in:
9
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
10
Guiding reflective practice : an auditing framework to assess teaching philosophy and style
Titus, Philip A.
;
Gremler, Dwayne D.
- In:
Journal of marketing education : JME
32
(
2010
)
2
,
pp. 182-196
Persistent link: https://www.econbiz.de/10003997712
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