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EVALUATING THE IMPACT OF BANKI...
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Service quality
13,849
Dienstleistungsqualität
13,828
Customer satisfaction
10,525
Kundenzufriedenheit
10,507
Consumer behaviour
7,152
Konsumentenverhalten
7,152
Relationship marketing
5,451
Beziehungsmarketing
5,450
Perception
3,012
Wahrnehmung
2,853
Quality management
1,879
Qualitätsmanagement
1,877
Financial audit
1,685
Wirtschaftsprüfung
1,685
United States
1,358
USA
1,357
Hospital
1,267
Krankenhaus
1,267
Online retailing
1,159
Online-Handel
1,159
Customer service
1,085
Kundenservice
1,081
Arbeitszufriedenheit
1,016
Job satisfaction
1,016
Health care
1,013
Satisfaction
1,009
Gesundheitsversorgung
1,006
Emotion
989
Brand image
978
Markenimage
978
E-commerce
929
Electronic Commerce
928
Brand management
921
Markenführung
921
Holiday behaviour
918
Urlaubsverhalten
918
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899
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898
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898
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2,137
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Han, Heesup
83
Mattila, Anna S.
56
Prybutok, Victor R.
42
Svensson, Göran
38
Gil Saura, Irene
36
Prentice, Catherine
35
Shahin, Arash
34
Wong, IpKin Anthony
33
Jang, Soocheong
31
Hyun, Sunghyup Sean
29
McColl-Kennedy, Janet R.
29
Sparks, Beverley
27
Balaji, M. S.
24
Edvardsson, Bo
24
Gustafsson, Anders
24
Park, Jungkun
24
Söderlund, Magnus
24
Bilgihan, Anil
23
Prayag, Girish
23
Klaus, Philipp
22
Witell, Lars
22
Zhang, Min
22
Aksoy, Lerzan
21
Sharma, Piyush
21
Siciliani, Luigi
21
Yi, Youjae
21
Evanschitzky, Heiner
20
Keiningham, Timothy
20
Kim, Woo Gon
20
Law, Chun Hung Roberts
20
Lee, Choong-Ki
20
Line, Nathaniel D.
20
Qu, Hailin
20
Gursoy, Dogan
19
Hwang, Jinsoo
19
Knechel, W. Robert
19
Loureiro, Sandra Maria Correia
19
Ryu, Kisang
19
So, Kevin Kam Fung
19
Amin, Muslim
18
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Europäische Kommission
3
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2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Australian and New Zealand Marketing Academy
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
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Journal of retailing and consumer services
602
International journal of hospitality management
581
Journal of business research : JBR
517
The service industries journal
370
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
261
Journal of travel and tourism marketing
229
International journal of contemporary hospitality management
222
Journal of hospitality marketing & management
202
Auditing : a journal of practice & theory
177
Services marketing quarterly
169
Cogent business & management
163
Journal of air transport management
161
The TQM journal : the international review of organizational improvement
154
Journal of service research : JSR
141
International journal of productivity and quality management : IJPQM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Service business
133
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
International journal of quality & reliability management
122
International journal of quality and service sciences
122
Psychology & marketing
122
Journal of service management
121
Asia Pacific journal of marketing and logistics
119
Industrial marketing management : the international journal for industrial and high-tech firms
118
Tourism management perspectives : TMP
115
International journal of services and operations management
111
Total quality management & business excellence
111
Health care management review : HCM review
108
Journal of the Academy of Marketing Science
106
Quality management journal : QMJ
99
The accounting review : a publication of the American Accounting Association
97
Journal of retailing
93
The international journal of bank marketing : IJBM
93
Managing service quality : MSQ ; an international journal
92
Journal of strategic marketing
91
European journal of marketing : EJM
87
International journal of services, economics and management
87
Management science : journal of the Institute for Operations Research and the Management Sciences
86
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ECONIS (ZBW)
22,452
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1
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1
Developing student satisfaction
perception
model for public and private universities in Malaysia
Hussain Ali Bekhet
;
Al-Alak, Basheer A.
;
El Refae, Ghaleb A.
- In:
International journal of economics and business research
7
(
2014
)
4
,
pp. 404-418
Persistent link: https://www.econbiz.de/10011312833
Saved in:
2
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
3
Understanding antecedents of consumer
loyalty
toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina
;
Tavera Mesías, Juan …
- In:
Journal of international consumer marketing
34
(
2022
)
3
,
pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
Saved in:
4
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
5
Spectator
perception
of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu
;
Yim, Brian H.
;
Byon, Kevin K.
;
Yu, Jea-Gu
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
Saved in:
6
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
7
Visitors'
loyalty
and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
10
Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz
;
Hacıoğlu, Ümit
-
2021
Persistent link: https://www.econbiz.de/10012659314
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