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TOTAL QUALITY MANAGEMENT ADOPT...
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Mauritius
13
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Kundenzufriedenheit
7
Call centre
3
Callcenter
3
International tourism
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Internationaler Tourismus
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2
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2008
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Article
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Article in journal
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15
research-article
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English
15
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Ramseook-Munhurrun, Prabha
15
Naidoo, Perunjodi
12
Lukea-Bhiwajee, Soolakshna D.
2
Ladsawut, Jeynakshi
1
Lukea-Bhiwajee, Soolaksha D.
1
Lukea-Bhiwajee, Soolakshna Desai
1
Munhurrun, Vedmani
1
Nundlall, Pushpa
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Panchoo, Arkrasunsingh
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Seebaluck, Vanessa
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Global journal of business research : GJBR
5
International journal of management and marketing research : IJMMR
4
Global journal of business management : GJBM
1
International journal of quality and service sciences
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
Review of business & finance studies : RBFS
1
Services marketing quarterly
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ECONIS (ZBW)
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1
Total quality management adoption in a public hospital : evidence from Mauritius
Ramseook-Munhurrun, Prabha
;
Munhurrun, Vedmani
; …
- In:
Global journal of business research : GJBR
5
(
2011
)
3
,
pp. 67-77
Persistent link: https://www.econbiz.de/10008809289
Saved in:
2
Perceived service quality in restaurant services : evidence from Mauritius
Ramseook-Munhurrun, Prabha
- In:
International journal of management and marketing …
5
(
2012
)
3
,
pp. 1-14
Persistent link: https://www.econbiz.de/10009665492
Saved in:
3
Front-line employees' satisfaction in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Global journal of business management : GJBM
2
(
2008
)
2
,
pp. 91-101
Persistent link: https://www.econbiz.de/10003834940
Saved in:
4
Service quality in the public service
Ramseook-Munhurrun, Prabha
;
Lukea-Bhiwajee, Soolakshna D.
; …
- In:
International journal of management and marketing …
3
(
2010
)
1
,
pp. 37-50
Persistent link: https://www.econbiz.de/10003950984
Saved in:
5
Measuring service quality: perceptions of employees
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Global journal of business research : GJBR
4
(
2010
)
1
,
pp. 47-58
Persistent link: https://www.econbiz.de/10003955431
Saved in:
6
Tourist satisfaction with Mauritius as a holiday destination
Naidoo, Perunjodi
;
Ramseook-Munhurrun, Prabha
; …
- In:
Global journal of business research : GJBR
4
(
2010
)
2
,
pp. 113-123
Persistent link: https://www.econbiz.de/10003955507
Saved in:
7
Marketing the hotel sector in economic crisis evidence from Mauritius
Naidoo, Perunjodi
;
Ramseook-Munhurrun, Prabha
; …
- In:
Global journal of business research : GJBR
5
(
2011
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10008808095
Saved in:
8
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
9
Prospects and challenges of business tourism : a case of Mauritius
Seebaluck, Vanessa
;
Naidoo, Perunjodi
; …
- In:
Review of business & finance studies : RBFS
6
(
2015
)
3
,
pp. 45-55
Persistent link: https://www.econbiz.de/10011289126
Saved in:
10
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
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