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Consumer behaviour
26
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Dienstleistungsqualität
11
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10
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10
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10
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Russell-Bennett, Rebekah
64
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Baron, Steve
6
Drennan, Judy
5
Fisk, Raymond P.
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Parkinson, Joy
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Chell, Kathleen
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Glavas, Charmaine
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Leo, Cheryl
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Mortimer, Gary
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Worthington, Steve
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Zainuddin, Nadia
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Whyte, Stephen
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The journal of services marketing
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6
Australasian marketing journal
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5
European journal of marketing : EJM
4
Journal of retailing and consumer services
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3
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Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
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Nonprofit and voluntary sector quarterly : journal of the Association for Research on Nonprofit Organizations and Voluntary Action
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
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The journal of brand management : an international journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
70
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1
Brace yourself! : why managers should adopt a synthetic media incident response playbook in an age of falsity and synthetic media
Whittaker, Lucas
;
Kietzmann, Jan
;
Letheren, Kate
; …
- In:
Business horizons
66
(
2023
)
2
,
pp. 277-290
Persistent link: https://www.econbiz.de/10014281717
Saved in:
2
Mapping the deepfake landscape for innovation : a multidisciplinary systematic review and future research agenda
Whittaker, Lucas
;
Mulcahy, Rory
;
Letheren, Kate
; …
- In:
Technovation : the international journal of …
125
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014487430
Saved in:
3
I'm no expert, but … ? : consumer use of supportive digital tools in health services
Bocking, Helen
;
Russell-Bennett, Rebekah
;
Letheren, Kate
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 105-131
Persistent link: https://www.econbiz.de/10013190858
Saved in:
4
Exploring the resources associated with consumer vulnerability : designing nuanced retail hardship programs
Galvas, Charmaine
;
Letheren, Kate
;
Russell-Bennett, Rebekah
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305342
Saved in:
5
Are households ready to engage with smart home technology?
Mulcahy, Rory
;
Letheren, Kate
;
McAndrew, Ryan
;
Glavas, …
- In:
Journal of marketing management : JMM ; journal of the …
35
(
2019
)
15/16
,
pp. 1370-1400
Persistent link: https://www.econbiz.de/10012178632
Saved in:
6
The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability
Russell-Bennett, Rebekah
;
Kelly, Nick
;
Letheren, Kate
; …
- In:
International journal of market research
65
(
2023
)
2/3
,
pp. 167-182
Persistent link: https://www.econbiz.de/10014246981
Saved in:
7
The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad
Phillips, Chelsea
;
Russell-Bennett, Rebekah
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 770-805
Persistent link: https://www.econbiz.de/10014338204
Saved in:
8
A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability
Raciti, Maria M.
;
Russell-Bennett, Rebekah
;
Letheren, Kate
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
11/12
,
pp. 1137-1177
Persistent link: https://www.econbiz.de/10013466503
Saved in:
9
Investigating customer-oriented deviance (COD) from a frontline employee's perspective
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
28
(
2012
)
7/8
,
pp. 865-886
Persistent link: https://www.econbiz.de/10009577003
Saved in:
10
Mum or bub? : which influences breastfeeding loyalty
Parkinson, Joy
;
Russell-Bennett, Rebekah
;
Previte, Josephine
- In:
Australasian marketing journal
20
(
2012
)
1
,
pp. 16-23
Persistent link: https://www.econbiz.de/10009508016
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