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~type_genre:"Aufsatz im Buch"
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Konsumentenverhalten
4,894
Consumer behaviour
4,891
Dienstleistungsqualität
1,064
Service quality
1,064
Theory
967
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966
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811
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811
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564
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564
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278
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Qualitätsmanagement
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209
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201
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201
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189
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Aufsatz im Buch
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71,241
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13,348
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13,348
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12,397
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11,036
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7,011
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3,938
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2,831
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1,641
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791
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597
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Bruhn, Manfred
24
Bauer, Hans H.
19
Gröppel-Klein, Andrea
17
Belk, Russell W.
16
Spiller, Achim
13
Weinberg, Peter
13
Diehl, Sandra
12
Benkenstein, Martin
11
Enneking, Ulrich
11
Terlutter, Ralf
11
Woratschek, Herbert
11
Grunert, Klaus G.
10
Bagozzi, Richard P.
9
Fournier, Susan
9
Hadwich, Karsten
9
Herrmann, Andreas
9
Hill, Ronald Paul
9
Knetsch, Jack L.
9
Meyer, Anton
9
Schröder, Hendrik
9
Stauss, Bernd
9
Bieger, Thomas
8
Esch, Franz-Rudolf
8
Foxall, Gordon R.
8
Hansen, Ursula
8
Hildebrandt, Lutz
8
Kenning, Peter
8
Kirchgeorg, Manfred
8
Louviere, Jordan J.
8
Scherhorn, Gerhard
8
Schmitt, Bernd
8
Wiedmann, Klaus-Peter
8
Arnould, Eric J.
7
Diller, Hermann
7
Georgi, Dominik
7
Goldsmith, Ronald E.
7
Homburg, Christian
7
Huber, Frank
7
Keller, Kevin Lane
7
Lambertini, Luca
7
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INFER, International Network for Economic Research
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Handbook of consumer psychology
42
The Routledge companion to identity and consumption
32
The Routledge companion to consumer behavior
28
Transformative consumer research for personal and collective well-being
26
Product experience
20
Zielgruppen im Konsumentenmarketing : Segmentierungsansätze - Trends - Umsetzung
19
The evolution of brands : from signals of quality to storehouses of trust
18
Handbook of brand relationships
17
Trust and risk in business networks : proceedings of the 99th seminar of the European Association of Agricultural Economists (EAAE), February 8-10, 2006, Bonn, Germany
17
Cross-cultural and critical perspectives on brands
16
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
16
Consumer culture theory
15
Consumer-brand relationships : theory and practice
15
Konsumentenverhaltensforschung im 21. Jahrhundert : gewidmet Peter Weinberg zum 65. Geburtstag
15
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
15
New developments and approaches in consumer behavior research
15
Research handbook on ethical consumption : contemporary research in responsible and sustainable consumer behaviour
15
Social psychology of consumer behavior
15
The Oxford handbook of the economics of food consumption and policy
15
The Routledge companion to digital consumption
15
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
14
Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
14
Marketing in the new global order : challenges and opportunities
14
Measuring and managing brands
14
System dynamics and innovation in food networks 2009 : Proceedings of the 3rd International European Forum on System Dynamics and Innovation in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the EAAE (European Association of Agricultural Economists) ....
14
Brand management ; Vol. 3
13
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
13
Global consumer behavior
13
Handbook of developments in consumer behaviour
13
Handbook of qualitative research methods in marketing
13
Hidden hands in the market : ethnographies of fair trade, ethical consumption, and corporate social responsibility
13
Perspectives on consumer behaviour : theoretical aspects and practical applications
13
Product reliability, maintainability, and supportability handbook
13
The Oxford handbook of luxury business
13
Air transport liberalization : a critical assessment
12
Brand management ; Vol. 2
12
Emotional, sensory, and social dimensions of consumer buying behavior
12
Handbook of research on consumer behavior change and data analytics in the socio-digital era
12
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ECONIS (ZBW)
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1
Customer modeling
Garrow, Laurie
- In:
Quantitative problem solving methods in the airline …
,
(pp. 1-33)
.
2012
Persistent link: https://www.econbiz.de/10011786745
Saved in:
2
Willingness to pay for
airline
services : a stated choice experiment
Pereira, Pedro Telhado
;
Almeida, António
;
Menezes, Antonio
- In:
Advances in tourism economics : new developments
,
(pp. 165-173)
.
2009
Persistent link: https://www.econbiz.de/10003943782
Saved in:
3
The importance of social consumerism across eight countries
Auger, Patrice
;
Devinney, Timothy Michael
;
Louviere, …
- In:
Corporate social responsibility and stakeholder dynamics
,
(pp. 23-37)
.
2010
Persistent link: https://www.econbiz.de/10003925562
Saved in:
4
Purchase intention toward green
airlines
and willingness to pay more : extending the theory of planned behavior
Akan, Şahap
;
Özdemir, Emircan
;
Bakır, Mahmut
- In:
Corporate Governance, Sustainability, and Information …
,
(pp. 123-143)
.
2022
Persistent link: https://www.econbiz.de/10013440355
Saved in:
5
The factors affecting the passengers' avoidance to use the mobile applications of
airlines
Avcilar, Mutlu Yuksel
;
Günebakan, Nuriye
;
Inan, Hilal
; …
- In:
Corporate Governance, Sustainability, and Information …
,
(pp. 145-175)
.
2022
Persistent link: https://www.econbiz.de/10013440357
Saved in:
6
Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty
Silvestri, Cecilia
;
Rapiti, Eleonora
;
Piccarozzi, Michela
- In:
Strategies and tools for managing connected consumers
,
(pp. 70-105)
.
2020
Persistent link: https://www.econbiz.de/10012106752
Saved in:
7
Failures in elements and processes of quality management systems in companies and their potential solutions
Litvaj, Ivan
;
Poniščiaková, Ol'ga
;
Tokarčíková, Emese
- In:
Advances in applied economic research : proceedings of …
,
(pp. 823-829)
.
2017
Persistent link: https://www.econbiz.de/10011745374
Saved in:
8
The effect of consumer perceived service quality on consumer satisfaction in Macao's telecommunications industry
Tang, M. N. F.
;
To, Wai Ming
-
2015
Persistent link: https://www.econbiz.de/10011948236
Saved in:
9
An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspec...
Kim, Changsu
;
Zhao, Weihong
;
Yang, Kyung Hoon
- In:
E-commerce trends for organizational advancement : new …
,
(pp. 136-150)
.
2010
Persistent link: https://www.econbiz.de/10003917829
Saved in:
10
Product quality and customer benefit
Blecharz, Pavel
;
Stverkova, Hana
-
2011
Persistent link: https://www.econbiz.de/10009266783
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