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Plattform-Loyalität in der Cloud : warum unabhängige Softwareanbieter auf einer Plattform bleiben
Dellermann, Dominik; Jud, Christopher; Reck, Fabian - In: HMD : Praxis der Wirtschaftsinformatik 54 (2017) 315, pp. 403-416
Platform-as-a-Service (PaaS) Anbieter haben großes Interesse daran, durch das Angebot standardisierter Services das Entstehen dynamischer Ökosysteme unabhängiger Softwareanbieter (Independent Software Vendor; ISV) zu fördern. Allerdings neigen Plattform-Ökosysteme of zu hoher Fluktuation...
Persistent link: https://www.econbiz.de/10011708579
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"Deal of the Day"-Plattformen : was treibt die Kundenloyalität?
Krasnova, Hanna; Veltri, Natasha F.; Spengler, Klaus; … - In: Wirtschaftsinformatik : WI ; Organ der Fachbereichs … 55 (2013) 3, pp. 159-173
Persistent link: https://www.econbiz.de/10009751837
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Abwanderung, Widerspruch und Camouflage : Reaktionen auf demokratischen Leistungsabfall
Frey, Bruno S. - In: Jahrbücher für Nationalökonomie und Statistik 242 (2022) 2, pp. 277-290
Persistent link: https://www.econbiz.de/10013187703
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Valence- and arousal-focused emotional clusters among highly-satisfied customers
Bindroo, Vishal; Pillai, Rajani Ganesh; Arnold, Mark J. - In: Journal of managerial issues : JMI 27 (2015) 1/4, pp. 43-62
Persistent link: https://www.econbiz.de/10011430580
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The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery
Inyang, Aniefre Eddie - In: Journal of managerial issues : JMI 27 (2015) 1/4, pp. 102-119
Persistent link: https://www.econbiz.de/10011430594
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To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan; Confete, Ilenia; Gligor, David M.; Autry, … - In: Journal of business research : JBR 69 (2016) 2, pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
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An empirical study on customer retention and customer loyalty
Alhawari, Damer - In: International journal of information systems and change … 7 (2015) 3, pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
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From customer-oriented strategy to organizational financial performance : the role of human resource management and customer-linking capability
Lin, Cai-hui; Sanders, Karin; Sun, Jian-Min; Shipton, Helen - In: British journal of management : BJM 27 (2016) 1, pp. 21-37
Persistent link: https://www.econbiz.de/10011542974
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Building, measuring, and profiting from customer loyalty
Watson, George F., IV.; Beck, Joshua T.; Henderson, Conor M. - In: Journal of the Academy of Marketing Science 43 (2015) 6, pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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How do price perceptions of different brand types affect shopping value and store loyalty?
Diallo, Mbaye Fall; Coutelle-Brillet, Patricia; … - In: Psychology & marketing 32 (2015) 12, pp. 1133-1147
Persistent link: https://www.econbiz.de/10011411890