//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Satisfaction : how every great...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
10,507
Customer satisfaction
10,504
Consumer behaviour
5,495
Konsumentenverhalten
5,495
Dienstleistungsqualität
5,265
Service quality
5,265
Beziehungsmarketing
4,447
Relationship marketing
4,447
Market research
2,509
Marktforschung
2,509
Satisfaction
957
Online retailing
901
Online-Handel
901
customer satisfaction
811
Customer service
809
Kundenservice
807
Arbeitszufriedenheit
797
Job satisfaction
797
Holiday behaviour
780
Urlaubsverhalten
780
Quality management
755
Qualitätsmanagement
754
Emotion
719
E-commerce
715
Electronic Commerce
715
Brand image
712
Markenimage
712
Brand management
684
Markenführung
684
Beschwerdemanagement
654
Complaint management
654
Confidence
634
Vertrauen
631
Einzelhandel
612
Retail trade
612
satisfaction
597
Tourism
592
Tourismus
587
USA
583
United States
583
more ...
less ...
Online availability
All
Undetermined
5,841
Free
1,160
Type of publication
All
Article
13,131
Book / Working Paper
79
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
13,210
Hochschulschrift
4,760
Thesis
3,260
Aufsatz im Buch
2,125
Book section
2,125
Dissertation u.a. Prüfungsschriften
1,908
Graue Literatur
1,714
Non-commercial literature
1,714
Collection of articles of several authors
1,707
Sammelwerk
1,707
Lehrbuch
1,659
Aufsatzsammlung
1,455
Textbook
1,281
Bibliografie enthalten
935
Bibliography included
935
Working Paper
701
Arbeitspapier
695
Konferenzschrift
681
Case study
666
Fallstudie
666
Ratgeber
450
Guidebook
390
Handbook
364
Handbuch
364
research-article
316
Bibliographie
288
Conference proceedings
262
Glossar enthalten
177
Glossary included
177
Wörterbuch
137
Conference paper
128
Konferenzbeitrag
128
Festschrift
108
Fallstudiensammlung
104
Reprint
102
Collection of articles written by one author
96
Sammlung
96
Statistik
92
Einführung
81
more ...
less ...
Language
All
English
12,685
German
500
French
9
Spanish
5
Italian
4
Dutch
2
Russian
2
Czech
1
Croatian
1
Hungarian
1
more ...
less ...
Author
All
Han, Heesup
68
Mattila, Anna S.
36
Svensson, Göran
35
Wong, IpKin Anthony
27
Prentice, Catherine
26
Gil Saura, Irene
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Sharma, Piyush
23
Söderlund, Magnus
22
Walsh, Gianfranco
22
Jang, Soocheong
21
Prayag, Girish
21
Aksoy, Lerzan
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Shahin, Arash
20
Gustafsson, Anders
19
Keiningham, Timothy
19
Lee, Choong-Ki
19
Park, Jungkun
18
Ringle, Christian M.
18
Yi, Youjae
18
Homburg, Christian
17
Hruschka, Harald
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Balaji, M. S.
16
Barnes, Donald C.
16
Hsu, Maxwell K.
16
Klaus, Philipp
16
McColl-Kennedy, Janet R.
16
Sarstedt, Marko
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Bang, Nguyen
15
Collier, Joel E.
15
Kim, Wansoo
15
Law, Chun Hung Roberts
15
Ryu, Kisang
15
more ...
less ...
Institution
All
Academy of Marketing
3
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing / Conference <48., 2015, Limerick, Shannon>
1
Academy of Marketing / Conference <49., 2016, Newcastle-upon-Tyne>
1
American Marketing Association / Task Force on the Development of Marketing Thought
1
Association for Consumer Research / North American Conference <2015, New Orleans, La.>
1
Australian and New Zealand Marketing Academy
1
Deutsche Gesellschaft für Hauswirtschaft / Fachausschuß Strukturwandel
1
Deutsches Institut für Wirtschaftsforschung
1
Deutschland / Bundesamt für Bauwesen und Raumordnung
1
Ecole Nationale Supérieure des Télécommunications de Bretagne <Brest, Finistère>
1
Institut für Arbeitsmarkt- und Berufsforschung / Projektgruppe Betriebspanel
1
Université Paris 1 Panthéon-Sorbonne
1
Wirtschaftskammer Österreich
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
441
Journal of business research : JBR
397
International journal of hospitality management
361
Journal of marketing research : JMR
197
The journal of services marketing
191
The service industries journal
185
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
171
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
145
Journal of the Academy of Marketing Science
128
Cogent business & management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
International journal of market research : JMRS ; the journal of the Market Research Society
106
Services marketing quarterly
106
Psychology & marketing
101
Industrial marketing management : the international journal for industrial and high-tech firms
98
Journal of air transport management
96
Asia Pacific journal of marketing and logistics
91
Journal of service research : JSR
90
Tourism management perspectives : TMP
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of marketing management : MM
80
Journal of strategic marketing
79
European journal of marketing : EJM
77
Marketing letters : a journal of research in marketing
77
Qualitative market research : an international journal
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
International journal of productivity and quality management : IJPQM
72
Journal of service management
72
The international journal of bank marketing : IJBM
72
Journal of marketing
70
Total quality management & business excellence
67
Journal of retailing
65
Journal of consumer behaviour : an international research review
64
International journal of quality and service sciences
63
International journal of services and operations management
63
more ...
less ...
Source
All
ECONIS (ZBW)
13,210
Showing
1
-
10
of
13,210
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The elements of value : measuring-and delivering- what consumers really want
Almquist, Eric
;
Senior, John
;
Block, Nicholas
- In:
Harvard business review : HBR
94
(
2016
)
9
,
pp. 47-53
Persistent link: https://www.econbiz.de/10011550434
Saved in:
2
An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.
;
Boyer, Kenneth K.
;
Hult, G. Tomas M.
- In:
Direct marketing : an international journal
1
(
2007
)
2
,
pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
Saved in:
3
Relational outcomes and customer loyalty
Singh, Saranjeet
- In:
Global journal of business management : GJBM
3
(
2009
)
2
,
pp. 43-50
Persistent link: https://www.econbiz.de/10003992120
Saved in:
4
The role of attachment in building consumer-brand relationships : an empirical investigation in the utilitarian consumption context
Belaid, Samy
;
Behi, Azza Temessek
- In:
The journal of product & brand management
20
(
2011
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10009007096
Saved in:
5
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
6
The moderating role of perceived risk in loyalty intentions : an investigation in a service context
Tam, Jackie Lai-Ming
- In:
Marketing intelligence & planning
30
(
2012
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10009508100
Saved in:
7
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
8
Effects of organizational and serviceperson orientation on customer loyalty
Colwell, Scott
;
Hogarth-Scott, Sandra
;
Jiang, Depeng
; …
- In:
Management decision : MD
47
(
2009
)
10
,
pp. 1489-1513
Persistent link: https://www.econbiz.de/10009524483
Saved in:
9
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
10
Valence- and arousal-focused emotional clusters among highly-satisfied customers
Bindroo, Vishal
;
Pillai, Rajani Ganesh
;
Arnold, Mark J.
- In:
Journal of managerial issues : JMI
27
(
2015
)
1/4
,
pp. 43-62
Persistent link: https://www.econbiz.de/10011430580
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->