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Development of an integrated model of a business excellence system

Yang, Ching-chow - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 931-944

Persistent link: https://www.econbiz.de/10003921593

An analytical methodology for identifying the latent needs of customers

Yang, Ching-chow - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1332-1346

Persistent link: https://www.econbiz.de/10010208044

Implementation and effectiveness of strategic actions used to reduce customer variability

Yang, Ching-chow - In: The service industries journal 31 (2011) 3/4, pp. 527-544

Persistent link: https://www.econbiz.de/10008937429

Identification of customer delight for quality attributes and its applications

Yang, Ching-chow - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 83-98

Persistent link: https://www.econbiz.de/10008986648

The integrated model of core competence and core capability

Yang, Ching-Chow - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 173-189

Persistent link: https://www.econbiz.de/10010477235

Improving the definition and quantification of quality costs

Yang, Ching-Chow - In: Total quality management & business excellence : an … 19 (2008) 3/4, pp. 175-191

Persistent link: https://www.econbiz.de/10003736310

A systems approach to service development in a concurrent engineering environment

Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652

Persistent link: https://www.econbiz.de/10003622830

The effectiveness analysis of the practices in five quality management stages for SMEs

Yang, Ching-Chow - In: Total quality management & business excellence 31 (2020) 9, pp. 955-977

Persistent link: https://www.econbiz.de/10012256676

A typology of customer variability and employee variability in service industries

Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839

Persistent link: https://www.econbiz.de/10011388421

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 1-20

Purpose: The objective of this research is to determine the service improvement priority based on tourist judgements and experiences on service quality in a zoological park. Design/methodology/approach: A powerful integrated model was developed to acquire accurate critical service attributes and...

Persistent link: https://www.econbiz.de/10011904332