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~type_genre:"Aufsatz in Zeitschrift"
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The determinants of consumers’...
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Beziehungsmarketing
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Aufsatz in Zeitschrift
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Bitner, Mary Jo
15
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5
Mende, Martin
5
Cadwallader, Susan
4
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3
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2
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Corus, Canan
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Journal of service research : JSR
7
Journal of the Academy of Marketing Science
4
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2
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2
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MSI reports : working paper series
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
32
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1
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
2
Reaching the breaking point : a dynamic process theory of business-to-business customer defection
Hollmann, Thomas
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 257-278
Persistent link: https://www.econbiz.de/10010504684
Saved in:
3
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
4
Activating consumers for better service coproduction outcomes through eustress : the interplay of firm-assigned workload, service literacy, and organizational support
Mende, Martin
;
Scott, Maura L.
;
Bitner, Mary Jo
; …
- In:
Journal of public policy & marketing : JPP & M ; an …
36
(
2017
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10011690548
Saved in:
5
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
6
Service blueprinting: a practical technique for service innovation
Bitner, Mary Jo
;
Ostrom, Amy L.
;
Morgan, Felicia N.
- In:
California management review
50
(
2007/08
)
3
,
pp. 66-94
Persistent link: https://www.econbiz.de/10003733784
Saved in:
7
The negative consequences of measurement model misspecification : a response to Aguirre-Urreta and Marakas
Jarvis, Cheryl Burke
;
MacKenzie, Scott B.
;
Podsakoff, …
- In:
Management information systems : mis quarterly
36
(
2012
)
1
,
pp. 139-146
Persistent link: https://www.econbiz.de/10009509652
Saved in:
8
Leveraging customers' multiple identities : identity synergy as a driver of organizational identification
Fombelle, Paul W.
;
Jarvis, Cheryl Burke
;
Ward, James C.
; …
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10009566393
Saved in:
9
Service transformation : how can it be achieved?
Kandampully, Jay
;
Bilgihan, Anil
;
Bujisic, Milos
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 219-228
Persistent link: https://www.econbiz.de/10012663292
Saved in:
10
Editors' corner : the "work-ready" marketing graduate
Greenacre, Luke
;
Freeman, Lynne
;
Jaskari, Minna-Maarit
; …
- In:
Journal of marketing education : JME
39
(
2017
)
2
,
pp. 67-68
Persistent link: https://www.econbiz.de/10011741538
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