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Information search and product returns across mobile and traditional online channels

Zhang, Yufei; Voorhees, Clay M.; Chen, Lin; Chiang, Jeongwen - In: Journal of retailing 98 (2022) 2, pp. 260-276

Persistent link: https://www.econbiz.de/10013364282

The prediction of online shopping consumers' attitude based on certain statements of consumer and marketing factors with reference to post graduate students in Coimbatore City

Rajendrakumar, R. - In: International journal of business information systems : … 39 (2022) 4, pp. 472-496

Persistent link: https://www.econbiz.de/10013198456

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

A study of online shopping experience and swaying brand preference between Noon and Amazon in UAE

Vakhariya, Shital - In: South Asian journal of management : SAJM 27 (2020) 2, pp. 84-112

Persistent link: https://www.econbiz.de/10012429532

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

Blueprint for retail website design : attracting and retaining millennial online shoppers

Wright, Linda Berns; Haug, James C.; Huckabee, Allen - In: Journal of internet commerce 18 (2019) 2, pp. 170-196

Persistent link: https://www.econbiz.de/10012179574

Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan

Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43

Persistent link: https://www.econbiz.de/10011889860

Free shipping promotions and product returns

Shehu, Edlira; Papies, Dominik; Neslin, Scott A. - In: Journal of marketing research 57 (2020) 4, pp. 640-658

Persistent link: https://www.econbiz.de/10012271766

Service innovation in e-commerce last mile delivery : mapping the e-customer journey

Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468

Persistent link: https://www.econbiz.de/10012103423

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