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~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
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4
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3
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Aufsatz in Zeitschrift
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Jung, Jin Ho
7
Arnold, Todd J.
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Brown, Tom
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Yoo, Jaewon
2
Yoo, Jay Jaewon
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Zablah, Alex R.
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Allison, Lee
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Crawford, Angela C.
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Flaherty, Karen E.
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Jhang, Jihoon
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Jung, Yeonsung
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Journal of business research : JBR
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ECONIS (ZBW)
9
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1
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
2
Salesperson brand attachment : a job demands-resources theory perspective
Allison, Lee
;
Flaherty, Karen E.
;
Jung, Jin Ho
; …
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011486143
Saved in:
3
Frontline employee passion : a multistudy conceptualization and scale development
Crawford, Angela C.
;
Newmeyer, Casey E.
;
Jung, Jin Ho
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10013268007
Saved in:
4
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
5
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
6
The effect of customer-initiated justice on customer-oriented behaviors
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of business research : JBR
71
(
2017
),
pp. 38-46
Persistent link: https://www.econbiz.de/10011622478
Saved in:
7
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
8
Overhead aversion and facial expressions in crowdfunding
Yoo, Jenny Jeongeun
;
Song, Sangyoung
;
Jhang, Jihoon
- In:
Journal of retailing and consumer services
69
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013401662
Saved in:
9
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
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