//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Psychological capital in the q...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
13,765
Dienstleistungsqualität
13,744
Customer satisfaction
10,438
Kundenzufriedenheit
10,428
Consumer behaviour
6,551
Konsumentenverhalten
6,551
Beziehungsmarketing
5,368
Relationship marketing
5,368
Service industry
5,313
Dienstleistungssektor
5,310
Restaurant industry
2,149
Gastronomie
2,146
Quality management
1,962
Qualitätsmanagement
1,960
United States
1,911
USA
1,909
Hospitality industry
1,744
Gastgewerbe
1,742
Financial audit
1,674
Wirtschaftsprüfung
1,674
Hospital
1,581
Krankenhaus
1,581
Hotel industry
1,168
Hotellerie
1,167
Job satisfaction
1,165
Arbeitszufriedenheit
1,164
Innovation
1,164
Customer service
1,115
Online retailing
1,114
Online-Handel
1,114
Kundenservice
1,111
Tourism industry
1,088
Tourismuswirtschaft
1,088
Tourism
1,028
Health care
1,022
Gesundheitsversorgung
1,015
Satisfaction
1,010
Emotion
987
Tourismus
976
E-commerce
955
more ...
less ...
Online availability
All
Undetermined
12,204
Free
2,387
Type of publication
All
Article
27,049
Book / Working Paper
191
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
27,240
Graue Literatur
4,424
Non-commercial literature
4,424
Aufsatz im Buch
3,606
Book section
3,606
Working Paper
3,185
Arbeitspapier
2,861
Hochschulschrift
1,279
Thesis
985
Collection of articles of several authors
965
Sammelwerk
965
Amtsdruckschrift
688
Government document
688
Aufsatzsammlung
499
Statistik
495
Case study
459
Fallstudie
459
Statistics
397
Konferenzschrift
335
Conference paper
282
Konferenzbeitrag
282
Article
269
Bibliografie enthalten
205
Bibliography included
205
Conference proceedings
199
No longer published / No longer aquired
179
Dissertation u.a. Prüfungsschriften
128
Lehrbuch
110
Textbook
98
Collection of articles written by one author
92
Sammlung
92
Advisory report
67
Gutachten
67
Mehrbändiges Werk
61
Multi-volume publication
61
Ratgeber
59
Guidebook
53
Handbook
53
Handbuch
53
more ...
less ...
Language
All
English
26,195
German
655
French
110
Spanish
102
Italian
53
Russian
23
Polish
18
Dutch
14
Hungarian
12
Portuguese
11
Swedish
8
Croatian
7
Czech
6
Finnish
6
Slovak
6
Bulgarian
4
Serbian
3
Danish
2
Slovenian
2
Albanian
2
Arabic
1
Indonesian
1
Romanian
1
Turkish
1
Vietnamese
1
more ...
less ...
Author
All
Han, Heesup
92
Jang, Soocheong
87
Mattila, Anna S.
72
Lee, Seoki
63
Svensson, Göran
44
Prybutok, Victor R.
42
Law, Chun Hung Roberts
41
Kim, Woo Gon
40
Hyun, Sunghyup Sean
37
Prentice, Catherine
37
Wong, IpKin Anthony
36
Gil Saura, Irene
35
McColl-Kennedy, Janet R.
35
Shahin, Arash
35
Gursoy, Dogan
34
Witell, Lars
32
Bilgihan, Anil
31
Edvardsson, Bo
31
Karatepe, Osman M.
30
Köseoglu, Mehmet Ali
30
Line, Nathaniel D.
30
Sparks, Beverley
30
DiPietro, Robin B.
29
Gustafsson, Anders
28
Okumus, Fevzi
27
Prayag, Girish
27
Qu, Hailin
27
Guchait, Priyanko
26
Park, Jungkun
24
Söderlund, Magnus
24
Hanks, Lydia
23
So, Kevin Kam Fung
23
Klaus, Philipp
22
O'Cass, Aron
22
Ryu, Kisang
22
Sharma, Piyush
22
Siciliani, Luigi
22
Walsh, Gianfranco
22
Yi, Youjae
22
Balaji, M. S.
21
more ...
less ...
Institution
All
Europäische Kommission
7
Philippinen / National Statistics Office
3
OECD
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Arbeitskreis Konjunktur des IWH
1
Australian and New Zealand Marketing Academy
1
Europäischer Wirtschafts- und Sozialausschuss
1
Phòng-thương-mại-và-công-nghiêp-Viêt-nam
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
UNCTAD
1
more ...
less ...
Published in...
All
International journal of hospitality management
1,184
The service industries journal
637
Journal of retailing and consumer services
573
International journal of contemporary hospitality management
512
Journal of business research : JBR
511
Tourism management : research, policies, practice
327
The journal of services marketing
318
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
281
Journal of travel and tourism marketing
240
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
219
Service business
185
Auditing : a journal of practice & theory
177
Services marketing quarterly
175
Cogent business & management
174
Journal of service research : JSR
167
Journal of air transport management
164
The TQM journal : the international review of organizational improvement
164
Journal of service management
155
Industrial marketing management : the international journal for industrial and high-tech firms
148
International journal of productivity and quality management : IJPQM
145
Tourism management perspectives : TMP
145
International journal of services and operations management
135
International journal of quality and service sciences
132
International journal of quality & reliability management
128
International journal of production economics
118
Asia Pacific journal of marketing and logistics
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
116
Health care management review : HCM review
113
Total quality management & business excellence
112
Tourism economics : the business and finance of tourism and recreation
112
Managing service quality : MSQ ; an international journal
107
International journal of services, economics and management
105
Psychology & marketing
105
Journal of hospitality and tourism insights
100
Journal of the Academy of Marketing Science
100
Tourism analysis : an interdisciplinary tourism & hospitality journal
99
Quality management journal : QMJ
97
The accounting review : a publication of the American Accounting Association
97
Journal of Asian finance, economics and business : JAFEB
94
more ...
less ...
Source
All
ECONIS (ZBW)
27,240
Showing
1
-
10
of
27,240
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
2
Mediating role of customer experience between innovation and performance : a study of Quick Service Restaurants (QSRs)
Singh, Rajesh
;
Sarangal, Rajani Kumari
;
Sharma, Priyanka
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 239-269
Persistent link: https://www.econbiz.de/10012583749
Saved in:
3
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
4
Consumer perceptions of quick service restaurants
Mason, Kevin
;
Jones, Stephen
;
Benefield, Mike
;
Walton, Jim
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 109-116
Persistent link: https://www.econbiz.de/10010241891
Saved in:
5
Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.
;
Magesh, R.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
Saved in:
6
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
7
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
8
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
9
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
10
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->