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~type_genre:"Aufsatz in Zeitschrift"
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Emotion cycles in services : e...
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Emotion
19
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
12
Relationship marketing
12
Customer satisfaction
10
Kundenzufriedenheit
10
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Consumer behaviour
9
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Personality psychology
4
Persönlichkeitspsychologie
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4
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4
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57
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Aufsatz in Zeitschrift
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57
Aufsatz im Buch
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research-article
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Gremler, Dwayne D.
20
Chi, Nai-Wen
14
Chi, Nai-wen
10
Liu, Xiao-Yu
7
Liu, Xiao-yu
6
Chen, Pei-Chi
4
Kwan, Ho Kwong
4
Delcourt, Cécile
3
Gwinner, Kevin P.
3
Härtel, Charmine E. J.
3
Riel, Allard C. R. van
3
Birgelen, Marcel van
2
Brach, Simon
2
Brüggen, Elisabeth C.
2
Grandey, Alicia
2
Hogreve, Jens
2
Lin, Yeh-Yun
2
Liu, Yongmei
2
Tu, Min-Hsuan
2
Walsh, Gianfranco
2
Wang, I-An
2
Achyldurdyyeva, Mayya
1
Albrecht, Arne Keno
1
Altman, Daniel
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Beatty, Sharon E.
1
Bleijerveld, Jeroen F. J.
1
Brown, Stephen Walter
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Böhm, Eva
1
Carrión, Gabriel Cepeda
1
Chang, Huo-Tsan
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Chen, Shih-Feng
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Chen, Shu-Ling
1
Chen, Yen-Chun
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Chiu, Randy K.
1
Chuang, Aichia
1
De Zanet, Fabrice
1
Diamond, Jennifer A.
1
Donthu, Naveen
1
Edvardsson, Bo
1
Foubert, Bram
1
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Journal of service research : JSR
5
The international journal of human resource management
5
Group & organization management : an international journal
4
Human performance
4
Journal of service management
4
Journal of the Academy of Marketing Science
4
Journal of business and psychology
3
Journal of business research : JBR
3
Human relations
2
Asia Pacific : journal of human resources
1
Asia Pacific journal of management
1
BJIR : an international journal of employment relations
1
European journal of marketing
1
European management journal
1
Human relations : towards the integration of the social sciences
1
International business review : the official journal of the European International Business Academy
1
Journal of business ethics : JOBE
1
Journal of management
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of marketing
1
Journal of marketing education : JME
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
1
Journal of personnel psychology
1
Journal of retailing
1
Journal of service research
1
Journal of vocational behavior
1
Nankai business review international
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Personnel psychology : a journal of applied research
1
Personnel review
1
The service industries journal
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ECONIS (ZBW)
57
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1
Toward a theory of repeat purchase drivers for consumer services
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10003851360
Saved in:
2
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
3
Guiding reflective practice : an auditing framework to assess teaching philosophy and style
Titus, Philip A.
;
Gremler, Dwayne D.
- In:
Journal of marketing education : JME
32
(
2010
)
2
,
pp. 182-196
Persistent link: https://www.econbiz.de/10003997712
Saved in:
4
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
5
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
6
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
7
Do service guarantees guarantee greater market value?
Meyer, Jeffrey
;
Gremler, Dwayne D.
;
Hogreve, Jens
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10010356832
Saved in:
8
Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.
;
Gremler, Dwayne D.
;
Lemmink, Jos
- In:
Journal of service management
26
(
2015
)
5
,
pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
Saved in:
9
Extreme makeover : short- and long-term effects of a remodeled servicescape
Brüggen, Elisabeth C.
;
Foubert, Bram
;
Gremler, Dwayne D.
- In:
Journal of marketing
75
(
2011
)
5
,
pp. 71-87
Persistent link: https://www.econbiz.de/10009297017
Saved in:
10
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
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