discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … still little discussed. The case study in this research is two logistic service providers in Indonesia. Methods: This study … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with … customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the … logistics service in this study would provide a different perspective in terms of capturing the voice of customers' perception …

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty …

The study attempted to assess the moderating role of corporate culture (CC) between the relationship of logistics (LQS … logistics (FLQ) is significantly associated with MF and operational logistics quality (OLQ) also found to be associated with MF …