"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

INTRODUCTION -- Chapter 1 Fintech and Banking: An Overview. SECTION I: FINANCIAL TECHNOLOGIES AND THEIR EFFECTS ON THE BANKING INDUSTRY -- Chapter 2 Centralized and Decentralized Finance: Coexistence or Convergence? -- Chapter 3 Fintech and the Digital Transformation of the Banking Landscape --...

COVID-19 Impact and Recovery on Tourism in Africa: An Introduction and Background -- The Impact of COVID-19 on University Students Studying Hospitality Management in South Africa -- Exploring the Impact of COVID-19 on Tourism in East African Countries -- The Impact of COVID-19 on Quarantine...