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Wissenschaftliche Beiträge -- Serviceorientierung im Unternehmen – Eine Einführung in die theoretischen und praktischen Problemstellungen -- Hierarchieübergreifende Umsetzung von Serviceorientierung – Eine handlungsbezogene Betrachtung aller Unternehmensebenen -- Interne...
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Strategisches Preismanagement für Dienstleistungen — Ergebnisse einer Studie in Neuseeland -- Customer confusion in Service-to-Business Markets — Foundations and First Empirical Results -- “What sounds beautiful is good?” How employee vocal attractiveness affects customer’s evaluation...
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In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related...
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