Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher

This text covers all key aspects of the management and development of the digital library from an economic viewpoint. It provides an overview of the current and likely future position with regard to the economics of digital library management and development, and describes the key conceptual aspects

The emergence of contemporary consumerism -- The consumer as chooser -- The consumer as communicator -- The consumer as explorer -- The consumer as identity-seeker -- The consumer as hedonist -- The consumer as victim -- The consumer as rebel -- The consumer as activist -- The consumer as...

Virtual teams are a relatively new phenomenon and by definition work across time, distance, and organizations through the use of information and communications technology. This book gathers the best of academic research on real work-based virtual teams into one book. It offers a series of...