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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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How does CSR influence customer loyalty in the banking sector? : evidence from
Vietnam
Dang Khoa Tran
- In:
Recent developments in Vietnamese business and finance
,
(pp. 411-438)
.
2021
Persistent link: https://www.econbiz.de/10012799183
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2
An integrated model for customer's e-loyalty : an evidence from online shopping in
Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
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3
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
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4
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
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5
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
6
Customer relationship management : review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
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7
De la qualité de service à la fidélité des clients : une investigation sur le secteur bancaire au
Vietnam
Moulins, Jean-Louis
;
Phan, Kim Ngoc
;
Philippe, Jean
-
2012
Persistent link: https://www.econbiz.de/10009579886
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8
Exploring the impact of self-construal on the perceived values of the post-purchase product customization : the context of motorcycle customization in
Vietnam
Mai Dong Tran
;
Long Dang
- In:
Recent developments in Vietnamese business and finance
,
(pp. 545-576)
.
2021
Persistent link: https://www.econbiz.de/10012799233
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9
Analyse der Service-Profit-Chain bei Unternehmensberatungen
Höck, Michael
;
Ringle, Christian M.
- In:
Produkt- und Prozessinnovationen in …
,
(pp. 181-196)
.
2008
Persistent link: https://www.econbiz.de/10003713514
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10
Customer and brand loyalty research : two separate fields?
Krause, Jens
;
Zütphen, Tim
- In:
From customer retention to a holistic stakeholder …
,
(pp. 147-161)
.
2008
Persistent link: https://www.econbiz.de/10003641836
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