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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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The Jossey-Bass handbook of nonprofit leadership and management
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Les relations Communauté Européene - Etats-Unis : travaux de la Commission pour l'Etude des Communautés Européennes (CEDECE)
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Perspectives on energy : issues, ideas, and environmental dilemmas
24
History of marketing thought ; Volume 2
23
Knowledge enterprise: intelligent strategies in product design, manufacturing, and management : proceedings of PROLAMAT 2006, IFIP TC5 international conference, June 15-17 2006, Shanghai, China
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Nonprofit management 101 : a complete and practical guide for leaders and professionals ; essential resources, tools, and hard-earned wisdom from fifty leading experts
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The economists' voice : top economists take on today's problems
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Customer Relationship Management : the ultimate guide to efficient use of CRM
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The impact of deregulation and market forces on public utilities : the future role of regulation : proceedings of the Institute of Public Utilities 16. annual conference
22
The relationship in the twentieth century. - 1985. - XVII, 369 S. : Ill. - Enth. 24 Beitr.
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Carnegie Rochester conference series on public policy : a bi-annual conference proceedings
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Engineering the system of healthcare delivery
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Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
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The Oxford handbook of the economics of poverty
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Handbook of research in trans-Atlantic antitrust
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The road to sustainability
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ECONIS (ZBW)
26,550
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1
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
2
Impact of market orientation on customer performance and financial performance: findings from five-star hotels
Bilgin, Yusuf
;
Karakaş, Ayhan
- In:
Globalization, institutions and socio-economic …
,
(pp. 167-190)
.
2018
Persistent link: https://www.econbiz.de/10011972487
Saved in:
3
Zur
Kundenzufriedenheit
bei Dienstleistungen: ein kontaktzeitpunktspezifisches Messinstrumentarium
Kaiser, Marc-Oliver
- In:
Erfolg durch Dienen? : Beiträge zur wertsteigernden …
,
(pp. 186-219)
.
2002
Persistent link: https://www.econbiz.de/10001697507
Saved in:
4
Feedbacksysteme in der deutschen
Hotellerie
: Gästebewertungen treten in den Vordergrud
Schmidt, Rolf W.
- In:
Handbuch Hospitality Management : Managementkonzepte, …
,
(pp. 503-511)
.
2009
Persistent link: https://www.econbiz.de/10003815607
Saved in:
5
Wege zur barrierefreien Beschwerdeführung im Dienstleistungssektor am Beispiel der Hotelbranche
Jeschke, Steffi
- In:
Aktuelle Entwicklungen im Dienstleistungsmarketing
,
(pp. 283-338)
.
2009
Persistent link: https://www.econbiz.de/10003916198
Saved in:
6
Management von
Kundenzufriedenheit
in der Hotelbranche
Bauer, Hans H.
;
Keller, Thomas
;
Falk, Tomas
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 543-564)
.
2008
Persistent link: https://www.econbiz.de/10003745036
Saved in:
7
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
Saved in:
8
Designing Facebook publications focused on hotel customer experience : how to improve brand attitude and booking intention
Gómez-Suárez, Mónica
;
Veloso, Mónica
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 247-258)
.
2022
Persistent link: https://www.econbiz.de/10013338086
Saved in:
9
Gaining a continuous retaining relationship with customers in mobile sector
Samanta, Irene
- In:
Strategic information systems and technologies in …
,
(pp. 258-273)
.
2017
Persistent link: https://www.econbiz.de/10011643022
Saved in:
10
Customer experience and its marketing outcomes in financial services : a multivariate approach
Raina, Swati
;
Chahal, Hardeep
;
Klaus, Phillip
;
Dutta, Kamani
- In:
Understanding the role of business analytics : some …
,
(pp. 119-143)
.
2019
Persistent link: https://www.econbiz.de/10011949847
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