Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Examining the mediating roles...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
1,063
Service quality
1,063
Kundenzufriedenheit
797
Customer satisfaction
796
Cognition
788
Kognition
787
Beziehungsmarketing
389
Relationship marketing
389
Website
363
Theorie
313
Theory
313
Deutschland
306
Germany
306
Consumer behaviour
251
Konsumentenverhalten
251
Quality management
175
Qualitätsmanagement
175
USA
143
United States
143
Measurement
108
Messung
108
E-commerce
104
Electronic Commerce
104
Emotion
97
Online retailing
89
Online-Handel
89
Social Web
88
Social web
88
Customer service
74
Kundenservice
74
Decision
70
Entscheidung
70
Internet marketing
68
Online-Marketing
68
Entrepreneurship
67
Entrepreneurship approach
67
Internet
60
Dienstleistungssektor
59
Service industry
59
Bewertung
57
more ...
less ...
Online availability
All
Undetermined
457
Free
35
Type of publication
All
Article
2,835
Type of publication (narrower categories)
All
Book section
Article in journal
26,580
Aufsatz in Zeitschrift
26,580
Graue Literatur
4,205
Non-commercial literature
4,205
Working Paper
4,062
Arbeitspapier
3,621
Aufsatz im Buch
2,835
research-article
1,822
Hochschulschrift
1,218
Thesis
901
Collection of articles of several authors
437
Sammelwerk
437
Case study
319
Fallstudie
319
Conference paper
282
Konferenzbeitrag
282
Aufsatzsammlung
238
Article
207
Konferenzschrift
142
conceptual-paper
138
Collection of articles written by one author
130
Sammlung
130
case-report
122
Dissertation u.a. Prüfungsschriften
101
Bibliografie enthalten
94
Bibliography included
94
Ratgeber
87
review-article
85
Conference proceedings
80
Guidebook
80
review
73
Amtsdruckschrift
65
Government document
65
viewpoint
60
Reprint
52
Lehrbuch
49
Textbook
41
Handbook
37
Handbuch
37
more ...
less ...
Language
All
English
1,928
German
891
French
16
Author
All
Bruhn, Manfred
21
Homburg, Christian
13
Töpfer, Armin
13
Stauss, Bernd
12
Bauer, Hans H.
9
Woratschek, Herbert
9
Benkenstein, Martin
8
Georgi, Dominik
8
Coenen, Christian
7
Meyer, Anton
7
Pepels, Werner
7
Falk, Tomas
6
Gouthier, Matthias H. J.
6
Hadwich, Karsten
6
Klarmann, Martin
6
Matzler, Kurt
6
Stock-Homburg, Ruth
6
Hammerschmidt, Maik
5
Herrmann, Andreas
5
Herrmann-Pillath, Carsten
5
Hodgkinson, Gerard P.
5
Klausegger, Claudia
5
Lingenfelder, Michael
5
Nerdinger, Friedemann W.
5
Nooteboom, Bart
5
Scharitzer, Dieter
5
Tilebein, Meike
5
Zopounidis, Constantin
5
Bartsch, Silke
4
Bretzke, Wolf-Rüdiger
4
Busenitz, Lowell W.
4
Curşeu, Petru L.
4
Diehl, Sandra
4
Esch, Franz-Rudolf
4
Fließ, Sabine
4
Grigoroudis, Evangelos
4
Hanushek, Eric Alan
4
Hinterhuber, Hans H.
4
Huber, Frank
4
Kenett, Ron
4
more ...
less ...
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
Handbook of cultural intelligence : theory, measurement, and applications
24
Theories of team cognition : cross-disciplinary perspectives
20
Modern analysis of customer surveys : with applications using R
19
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
17
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
14
Taming Leviathan : waging the war of ideas around the world
13
Leitfaden Online-Marketing ; [Bd. 1]
12
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
From customer retention to a holistic stakeholder management system : living a vision
11
Management, Prozessgestaltung, Kundenperspektive
10
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
10
Cognition and strategy
9
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
9
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
9
Entrepreneurial strategic decision-making : a cognitive perspective
8
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
8
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
8
Interdisciplinary management research XVI ; 1
7
LISS 2012 ; Vol. 1
7
Marketing in the new global order : challenges and opportunities
7
Qualitative Marktforschung : Konzepte - Methoden - Analysen
7
Revisiting the entrepreneurial mind : inside the black box: An expanded edition
7
Strategic information systems ; Vol. 3
7
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
7
Web mining applications in e-commerce and e-services
7
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
7
Dienstleistungsmanagement im Krankenhaus ; 2
6
Handbook of consumer psychology
6
Internal Branding : wie Sie Ihre Mitarbeiter zu Markenbotschaftern machen
6
Progress in the competitive agenda in the postal and delivery sector
6
Service Value als Werttreiber : Konzepte, Messung und Steuerung
6
Achieving competitive advantage through quality management
5
Building organizational resilience with neuroleadership
5
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
5
Cognition and economics
5
Cognitive developments in economics
5
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
5
more ...
less ...
Source
All
ECONIS (ZBW)
2,835
Showing
1
-
10
of
2,835
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Text analytics of service customer reviews and feedback : understanding customers' emotions and
cognition
in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
2
Product customization on the web : an empirical study of factors impacting choiceboard user satisfaction
Bharati, Pratyush
;
Chaudhury, Abhijit
-
2010
Persistent link: https://www.econbiz.de/10003911028
Saved in:
3
Effective product customization on the Web : an information systems success approach
Bharati, Pratyush
;
Chaudhury, Abhijit
- In:
Innovative technologies for information resources management
,
(pp. 79-94)
.
2008
Persistent link: https://www.econbiz.de/10003621302
Saved in:
4
Role of EWOM, product satisfaction, and
website
quality on customer repurchase intention
Aakash, Aakash
;
Aggarwal, Anu Gupta
- In:
Strategy and superior performance of micro and small …
,
(pp. 144-168)
.
2019
Persistent link: https://www.econbiz.de/10012001443
Saved in:
5
EFA-FTOPSIS-based assessment of service quality : case of shopping websites
Agrawal, Vivek
;
Agrawal, Akash
;
Agrawal, Anand Mohan
- In:
Quality, It and business operations : modeling and …
,
(pp. 143-154)
.
2018
Persistent link: https://www.econbiz.de/10011757323
Saved in:
6
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
Saved in:
7
Website
-centric shopping experience
Míková, Ladislava
;
Suková, Lenka
- In:
Achieving Business Competitiveness in a Digital …
,
(pp. 57-86)
.
2022
Persistent link: https://www.econbiz.de/10013343549
Saved in:
8
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
9
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
10
Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
