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Dienstleistungsqualität
155
Service quality
155
Bewertung
118
Evaluation
118
Customer satisfaction
117
Kundenzufriedenheit
117
Marktforschung
92
Market research
90
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83
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81
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Lieferantenmanagement
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Supplier relationship management
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Welt
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308
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176
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Case study
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28,155
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28,155
Graue Literatur
6,052
Non-commercial literature
6,052
Working Paper
4,986
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4,416
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4,416
Arbeitspapier
4,245
Hochschulschrift
2,727
Thesis
1,972
Collection of articles of several authors
1,092
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1,092
Aufsatzsammlung
655
Konferenzschrift
514
Bibliografie enthalten
498
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498
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490
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484
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428
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379
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379
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349
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298
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293
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Sammlung
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Reprint
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Forschungsbericht
111
Ratgeber
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Gutachten
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Berekoven, Ludwig
5
Bieger, Thomas
5
Eckert, Werner
5
Ellenrieder, Peter
5
Töpfer, Armin
4
Homburg, Christian
3
Sarstedt, Marko
3
Shahin, Arash
3
Smith, Alan D.
3
Ajmal, Mian M.
2
Brucker-Kley, Elke
2
Bruhn, Manfred
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
DeLong, Thomas J.
2
Goffin, Keith
2
Herbst, Uta
2
Heß, Gerhard
2
Keller, Thomas
2
Koners, Ursula
2
Kykalová, Denisa
2
Laine, Teemu
2
Longbottom, David
2
Man, Ard-Pieter de
2
Mooi, Erik
2
Nevin, Mike
2
Roijakkers, Nadine
2
Sardana, G. D.
2
Shirouyehzad, Hadi
2
Sianesi, Andrea
2
Singh, Ramendra
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Suomala, Petri
2
Uhl, Axel
2
Vijayaraghavan, Vineeta
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1
Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
Achimba, Clement
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George Routledge & Sons <London>
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Springer-Verlag GmbH
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AMACOM
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Agrosynergie EEIG <Körperschaft>
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Europäische Kommission
1
Europäische Kommission / Generaldirektion Landwirtschaft und Ländliche Entwicklung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Institut für Technikfolgen-Abschätzung <Wien>
1
Kommunal- und Schul-Verlag
1
Mens en Ruimte
1
Nomos Verlagsgesellschaft
1
RWTH Aachen
1
Schweiz / Bundesamt für Raumentwicklung
1
Società italiana di estimo e valutazione
1
Società italiana di estimo e valutazione / Conference <2017, Mailand>
1
Società italiana di estimo e valutazione / Conference <2018, Bari>
1
Springer Fachmedien Wiesbaden
1
Technische Universität Berlin
1
Technische Universität Chemnitz
1
Technische Universität Clausthal
1
Uni-Taschenbücher GmbH
1
Verlag Franz Vahlen
1
Walter de Gruyter GmbH & Co. KG
1
epubli GmbH
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Tourism management : research, policies, practice
6
Advances in developing human resources : ADHR
5
International journal of productivity and quality management : IJPQM
5
Lehrbuch
5
International journal of quality and service sciences
4
International journal of services and operations management
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
The service industries journal
4
Gabler Edition Wissenschaft
3
Global business and organizational excellence : a review of research & best practices
3
International journal of production economics
3
International journal of services technology and management
3
Journal of travel and tourism marketing
3
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Market research best practice : 30 visions for the future ; a compilation of discussion papers, case studied and methodologies from ESOMAR
3
Premier reference source
3
Quality management journal : QMJ
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Springer Gabler Research
3
The journal of business & industrial marketing
3
UTB / Management
3
Academy of Management journal : AMJ
2
Benchmarking : an international journal ; BIJ
2
DUV / Wirtschaftswissenschaft
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Europäische Hochschulschriften / 5
2
Evaluating information systems : public and private sector
2
Gabler Edition Wissenschaft / Business-to-Business-Marketing
2
Handbuch Marktforschung : Methoden, Anwendungen, Praxisbeispiele
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of market research : JMRS ; the journal of the Market Research Society
2
International journal of production research
2
International journal of quality & reliability management
2
Journal of air transport management
2
Journal of business ethics : JOBE
2
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Source
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ECONIS (ZBW)
484
Showing
1
-
10
of
484
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
B2B customer insight : the proven path to growth
Barrett, John
-
2012
Persistent link: https://www.econbiz.de/10009660225
Saved in:
2
The actual structure of eBay's feedback mechanism and early evidence on the effects of recent changes
Klein, Tobias J.
;
Lambertz, Christian
;
Spagnolo, Giancarlo
- In:
International journal of electronic business
7
(
2009
)
3
,
pp. 301-320
Persistent link: https://www.econbiz.de/10003872067
Saved in:
3
Measuring information systems success : a comment on the use of perceptions
Gelderman, Cees J.
;
Kusters, Rob J.
- In:
Measuring organization information systems success : …
,
(pp. 23-38)
.
2012
Persistent link: https://www.econbiz.de/10009626969
Saved in:
4
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
5
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
6
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
7
Business success through service excellence
Clark, Moira
;
Baker, Susan
-
2004
Persistent link: https://www.econbiz.de/10001805938
Saved in:
8
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
9
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
10
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
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