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Consumers' Complaints, the Nat...
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Beschwerdemanagement
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4
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Employee recovery
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Gaedke, Yvonne
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Lin, Tai-An
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Journal of air transport management
2
Business strategies : types, benefits and effects on firm performance
1
HMD : Praxis der Wirtschaftsinformatik
1
International journal of productivity and quality management : IJPQM
1
Journal of organizational behavior management
1
Markt-Management
1
Schritte in die künftige Mobilität : technische und betriebswirtschaftliche Aspekte : [4. Wissenschaftsforum Mobilität am 21. Juni 2012]
1
Services marketing cases in emerging markets : an asian perspective
1
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
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ECONIS (ZBW)
13
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1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A.
- In:
Business strategies : types, benefits and effects on …
,
(pp. 1-26)
.
2015
Persistent link: https://www.econbiz.de/10010499531
Saved in:
3
Kulanzmanagement in der Kfz-Industrie
Eggert, Axel
-
2002
Persistent link: https://www.econbiz.de/10001672657
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4
Approaching error-free customer satisfaction through process change and feedback systems
Berglund, Kristin M.
;
Ludwig, Timothy D.
- In:
Journal of organizational behavior management
29
(
2009
)
1
,
pp. 19-46
Persistent link: https://www.econbiz.de/10003830389
Saved in:
5
Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
Saved in:
6
Developing a creative-inventive framework for strategic management and sustainable business excellence
Breja, S. K.
;
Banwet, D. K.
;
Iyer, K. C.
- In:
International journal of productivity and quality …
8
(
2011
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10009243001
Saved in:
7
Das Beschwerdeblog als Führungsinformationssystem
Gaedke, Yvonne
;
Berkhoff, Stephan
;
Robra-Bissantz, Susanne
- In:
HMD : Praxis der Wirtschaftsinformatik
48
(
2011
)
282
,
pp. 65-73
Persistent link: https://www.econbiz.de/10009405671
Saved in:
8
Die Herausforderungen innovativer Technologien mit einem effizienten Problemmanagement meistern
Schmitt, R.
;
Effey, T.
;
Rupprecht, B.
- In:
Schritte in die künftige Mobilität : technische und …
,
(pp. 287-295)
.
2013
Persistent link: https://www.econbiz.de/10009760572
Saved in:
9
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
10
Building an integrated model of future complaint intentions : the case of Toayuan International Airport
Chang, Wei-Lung
;
Liu, Hsiang-Te
;
Wen, Yung-Sung
;
Lin, Tai-An
- In:
Journal of air transport management
14
(
2008
)
2
,
pp. 70-74
Persistent link: https://www.econbiz.de/10003721314
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