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Smith, Alan D.
23
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9
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8
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7
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7
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6
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5
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5
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5
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5
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5
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5
Render, Barry
5
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4
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4
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4
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4
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4
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4
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4
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4
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4
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4
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4
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4
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3
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3
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3
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3
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Christian-Albrechts-Universität zu Kiel
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W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
2
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American Bar Association / Section of Antitrust Law
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American Sociological Association
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American Water Works Association / Research Foundation
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Austrian Institute of Technology
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1
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1
Council on Foreign Relations
1
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1
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1
Deutsches Institut für Urbanistik
1
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1
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1
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Harvard business review : HBR
77
Harvard-Business-Manager : das Wissen der Besten
51
Global business and organizational excellence : a review of research & best practices
41
Journal of business case studies
19
Academy of Management journal : AMJ
18
Cases on human performance improvement technologies
13
Long range planning : LRP ; international journal of strategic management
13
Nonprofit management & leadership
13
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
12
Best practices in talent management : how the world's leading corporations manage, develop, and retain top talent
12
Strategy power plays : how the world's most strategic minds reach the top of their game
12
The journal of management development
12
California management review
11
Enterprise & society : the international journal of business history
11
The road to sustainability
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Business and society review : a quarterly forum on the role of business in a free society
9
Public performance & management review
9
Transforming government supply chain management
9
Advances in developing human resources : ADHR
8
Entrepreneurship, theory and practice : ET & P
8
Führung lernen : Fallstudien zu Führung, Personalmanagement und Organisation
8
Journal of business ethics : JOBE
8
Journal of financial education
8
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
8
Cases on innovations in educational marketing : transnational and technological strategies
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of logistics systems and management
7
Journal of sport management : the official journal of the North American Society of Sport Management
7
Management information systems : mis quarterly
7
Premier reference source
7
Sport management review
7
The international journal of human resource management
7
University casebook series
7
American casebook series
6
Cases on management and organizational behavior in an Arab context
6
Health care management review : HCM review
6
Humanistic management in practice
6
International journal of business innovation and research
6
International journal of services and operations management
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ECONIS (ZBW)
2,642
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1
An exploratory study of the application of internal marketing in professional service organizations
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 195-211
Persistent link: https://www.econbiz.de/10003865576
Saved in:
2
The antecedents and consequences of service climate in G2B e-government service providers : a case study of China
Wang, Dongyuan
;
Men, Zirui
;
Ge, Hong
;
Feng, Yuqiang
-
2013
Persistent link: https://www.econbiz.de/10010188919
Saved in:
3
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
4
Punching in : the unauthorized adventure of a front-line employee
Frankel, Alex
-
2007
-
1. ed.
Persistent link: https://www.econbiz.de/10003460659
Saved in:
5
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
6
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
7
The impact of change management on the attitudes of Turkish security managers towards change : a case study
Yilmaz, Sefer
;
Ozgen, Huseyin
;
Akyel, Recai
- In:
Journal of organizational change management
26
(
2013
)
1
,
pp. 117-138
Persistent link: https://www.econbiz.de/10009718432
Saved in:
8
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
9
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
10
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
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