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Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
32
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32
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24
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24
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11,778
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11,778
research-article
1,461
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893
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429
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case-report
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Töpfer, Armin
4
Homburg, Christian
3
Brucker-Kley, Elke
2
Keller, Thomas
2
Kykalová, Denisa
2
Uhl, Axel
2
Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
Achimba, Clement
1
Adapa, Sujana
1
Agiomirgianakis, George M.
1
Ajami, Riad A.
1
Ajmal, Mian M.
1
Altinay, Levent
1
Ameme, B. K.
1
Amos, Amembah A. Lamu
1
Andriotis, Konstantinos
1
Aquilani, Barbara
1
Arlbjørn, Jan
1
Arnaout, Ali
1
Arndt, Roland
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Ayat, Nasir
1
Baglieri, Enzo
1
Baker, Susan
1
Barrett, John
1
Basarin, V. John
1
Basu, Sriparna
1
Beckett, Nigel P.
1
Berglund, Kristin M.
1
Berliat, Roger
1
Bhaskar, N. Udaya
1
Bolton, Gary E.
1
Borth, Björn-Olaf
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Bose, S. K.
1
Brege, Staffan
1
Broncano Santiago, Gutierrez
1
Bruhn, Manfred
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Ernst-Moritz-Arndt-Universität Greifswald
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Global business and organizational excellence : a review of research & best practices
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Modern banking : applied theory and practice
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Aachener geographische Arbeiten : AGA
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Benchmarking : an international journal ; BIJ
1
Berichte zum Generic-Management
1
Cases on ...
1
Cases on management and organizational behavior in an Arab context
1
Consumer culture theory
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
Die Bank
1
Dienstleistungsmanagement im Krankenhaus ; 2
1
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-retailing challenges and opportunities in the global marketplace
1
Employee relations
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Handbook of partial least squares : concepts, methods and applications
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
Harvard-Business-Manager : das Wissen der Besten
1
Information systems and e-business management : ISeB
1
International journal of commerce and management
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of energy sector management : IJESM
1
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ECONIS (ZBW)
125
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1
The impact of customer demographic variables on the adoption and use of internet banking in developing economies
Ameme, B. K.
- In:
Modern banking : applied theory and practice
,
(pp. 193-221)
.
2016
Persistent link: https://www.econbiz.de/10011517678
Saved in:
2
Case study: using the theory of planned behaviour to assess blood donation intentions amongst African migrants in Australia
Ferdous, Ahmed Shahriar
;
Polonsky, Michael Jay
; …
- In:
Social marketing and behaviour change : models, theory …
,
(pp. 29-36)
.
2014
Persistent link: https://www.econbiz.de/10010477309
Saved in:
3
Consumer resistance and power relationships in the marketplace
Roux, Dominique
;
Izberk-Bilgin, Elif
- In:
Consumer culture theory
,
(pp. 295-317)
.
2018
Persistent link: https://www.econbiz.de/10012030032
Saved in:
4
Qualitätscontrolling in Unternehmen des Anlagengeschäfts
Voggenreiter, Dietmar
-
1999
Persistent link: https://www.econbiz.de/10000678754
Saved in:
5
Comparing the perceived value of information and entertainment mobile services
Pihlström, Minna
;
Brush, Gregory J.
- In:
Psychology & marketing
25
(
2008
)
8
,
pp. 732-755
Persistent link: https://www.econbiz.de/10003757431
Saved in:
6
CRM-Systeme als Katalysator auf dem Weg zu einer kundenzentrierten Organisation : das Beispiel von Allianz Global Investors
Korn, Michael
;
Gretzschel, Dirk
- In:
Handbuch Vertriebs-Exzellenz im Asset Management : …
,
(pp. 315-333)
.
2008
Persistent link: https://www.econbiz.de/10003740227
Saved in:
7
ASP effects in the small-sized enterprise: the case of the Bizmeka service from Korea Telecom
Kim, Hwanyoung
;
Jeon, Sunran
;
Kim, Jongheon
- In:
Service business : an international journal
2
(
2008
)
4
,
pp. 287-301
Persistent link: https://www.econbiz.de/10003764785
Saved in:
8
Moderne Vergütungssysteme : gute Beratung zahlt sich aus
Herla, Armin
- In:
Die Bank
(
2009
)
1
,
pp. 76-80
Persistent link: https://www.econbiz.de/10003784369
Saved in:
9
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
10
Managing customer value : one stage at a time
Soman, Dilip
;
N-Marandi, Sara
-
2010
Persistent link: https://www.econbiz.de/10003850963
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