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1
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
2
Customer satisfaction in IT Professional Services research
Motogna, Mircea
- In:
Development, Growth and Finance of Organizations from …
,
(pp. 75-99)
.
2017
Persistent link: https://www.econbiz.de/10012221087
Saved in:
3
The factors affecting passenger satisfaction with short-range air transport services : Approach to value chain in the case of Vietnam Airlines
Dang Khoa Tran
;
Dung Quang Truong
- In:
Journal of economic development
45
(
2020
)
1
,
pp. 145-158
Persistent link: https://www.econbiz.de/10012602708
Saved in:
4
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
5
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
6
Satisfaction by means of satisfaction : an exploration in to the domain of consumer behaviour
Kumar, Brajesh
;
Gogoi, Mintu
- In:
Reinventing management strategies : the design for …
,
(pp. 11-20)
.
2014
Persistent link: https://www.econbiz.de/10010436678
Saved in:
7
Heterogeneity in the quality-satisfaction-loyalty framework
Human, Gert
;
Naudé, Peter
- In:
Industrial marketing management : the international …
43
(
2014
)
6
,
pp. 920-928
Persistent link: https://www.econbiz.de/10010410706
Saved in:
8
Kundenzufriedenheit
als Determinante von Mitarbeiterzufriedenheit im Professional Services Kontext
Frey, Regina Viola
- In:
Aktuelle Beiträge zur Dienstleistungsforschung : [im …
,
(pp. 101-122)
.
2013
Persistent link: https://www.econbiz.de/10010462328
Saved in:
9
The importance of the personal and social benefits for visitors of the Karlovac Advent in determining the level of satisfaction
Vitner Marković, Silvija
;
Varičak, Ivana
;
Cegur …
-
2020
Persistent link: https://www.econbiz.de/10012602521
Saved in:
10
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
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