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Dienstleistungsqualität
155
Service quality
155
Dienstleistungssektor
136
Service industry
130
Deutschland
79
Germany
79
Occupational qualification
72
Qualifikation
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Organisatorischer Wandel
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World
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Personalmanagement
16
Dienstleistung
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15
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15
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Article
287
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135
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Fallstudie
Article in journal
26,626
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26,626
Graue Literatur
9,410
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9,410
Working Paper
8,293
Arbeitspapier
7,347
Aufsatz im Buch
4,474
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4,474
Hochschulschrift
1,525
Thesis
1,151
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1,147
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1,147
Amtsdruckschrift
750
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750
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561
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468
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422
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318
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318
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287
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269
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Bibliografie enthalten
224
Bibliography included
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163
Sammlung
163
Dissertation u.a. Prüfungsschriften
130
No longer published / No longer aquired
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92
Gutachten
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English
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German
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Smith, Alan D.
7
Meyer, Rita
4
North, Klaus
4
Reinhardt, Kai
4
Bosse, Niels
3
Faix, Werner G.
3
Hafkesbrink, Joachim
3
Haunschild, Axel
3
Shahin, Arash
3
Antony, Jiju
2
Baglieri, Enzo
2
Baron, Steve
2
Bryson, John R.
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Franklin, Peter
2
Gallouj, Fai͏̈z
2
Harris, Kim
2
Hiestand, Stefanie
2
Jagannathan, Shanti
2
Keim, Silke
2
Kesting, Tobias
2
Kinnie, Nicholas
2
Maclean, Rupert
2
Panth, Brajesh
2
Rennhak, Carsten
2
Reuter, Ute
2
Roy, Sanjit
2
Ruhr, Jutta von der
2
Schmucker, Markus
2
Shirouyehzad, Hadi
2
Sieber-Suter, Barbara
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Stark, Anna
2
Swart, Juani
2
Voss, Christopher A.
2
Wilson, Hugh
2
Aarikka-Stenroos, Leena
1
Abdul Fatah Che Hamat
1
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Springer Fachmedien Wiesbaden
3
Center for Leading Innovation & Cooperation
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
De Gruyter Oldenbourg
1
Deutsche Gesellschaft für Personalführung
1
Dr. Rainer Hampp <Firma>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Forschungsinstitut Betriebliche Bildung
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Kommunal- und Schul-Verlag
1
Nomos Verlagsgesellschaft
1
OECD
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
Technische Universität Darmstadt
1
Universität Bern / Akademische Kommission
1
Verlag Barbara Budrich
1
W. Bertelsmann Verlag
1
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Kompetenz : Festschrift - Prof. Dr. John Erpenbeck zum 70. Geburstag
6
The service industries journal
6
International journal of services and operations management
5
Business process management journal
4
Competence management for open innovation : tools and IT support to unlock the innovation potential beyond company boundaries
4
International journal of productivity and quality management : IJPQM
4
Management research review
4
SpringerLink / Bücher
4
Gabler Edition Wissenschaft
3
Intercultural management : a case-based approach to achieving complementarity and synergy
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of services technology and management
3
Long range planning : LRP ; international journal of strategic management
3
Public-private innovation networks in services
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
The international journal of human resource management
3
The journal of applied behavioral science
3
Tourism management : research, policies, practice
3
Advances in developing human resources : ADHR
2
Benchmarking : an international journal ; BIJ
2
Cases on innovations in educational marketing : transnational and technological strategies
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Research
2
Global business and organizational excellence : a review of research & best practices
2
Handbuch Personalentwicklung : die Praxis der Personalbildung, Personalförderung und Arbeitsstrukturierung
2
Human resource management journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International review of entrepreneurship : IRE
2
Journal of air transport management
2
Journal of business strategy
2
Journal of travel and tourism marketing
2
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
2
Management internationaler Dienstleistungsmarken : Konzepte und Methoden für einen nachhaltigen Internationalisierungserfolg
2
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Source
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ECONIS (ZBW)
422
Showing
1
-
10
of
422
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1
Skill-Management : Konzeption für die betriebliche Personalentwicklung
Beck, Simon
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509267
Saved in:
2
Top-Performance der Arbeitsstrukturierung : Job Families bei Volkswagen
Bosse, Niels
- In:
Qualitätskonzepte im Personalmanagement : Grundlagen …
,
(pp. 329-342)
.
2007
Persistent link: https://www.econbiz.de/10003598162
Saved in:
3
Qualifikation
,
Kompetenz
und Personalentwicklung : zum Einfluss der Informations- und Kommunikationstechnik auf Bankmitarbeiter
Graßmann, Heike
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002934119
Saved in:
4
Managing professional service firms : role of managerial abilities
Sahin, Cigdem
- In:
The journal of management development
30
(
2011
)
4
,
pp. 413-426
Persistent link: https://www.econbiz.de/10009012265
Saved in:
5
The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck
;
Léné, Alexandre
- In:
Employee relations
35
(
2013
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
Saved in:
6
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
7
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
8
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
9
An exploratory study of the application of internal marketing in professional service organizations
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 195-211
Persistent link: https://www.econbiz.de/10003865576
Saved in:
10
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
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