//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Fallstudie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service quality assessment in...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Hochschule
280
Higher education institution
268
Dienstleistungsqualität
155
Service quality
155
Deutschland
96
Germany
94
Messung
90
Greece
89
Griechenland
89
Measurement
88
USA
69
United States
69
Qualitätsmanagement
43
Quality management
40
Großbritannien
37
United Kingdom
37
Customer satisfaction
36
Kundenzufriedenheit
36
Theorie
36
Theory
36
Beziehungsmarketing
33
Relationship marketing
33
Organisatorischer Wandel
29
Organizational change
29
Forschungskooperation
28
Research collaboration
28
Italien
23
Italy
23
Welt
23
World
23
E-Learning
21
E-learning
21
Business start-up
18
EU countries
18
EU-Staaten
18
Spain
18
Spanien
18
Unternehmensgründung
18
Ausgründung
17
Spin-off company
17
more ...
less ...
Online availability
All
Undetermined
67
Free
18
Type of publication
All
Article
432
Book / Working Paper
170
Type of publication (narrower categories)
All
Fallstudie
Article in journal
34,805
Aufsatz in Zeitschrift
34,805
Graue Literatur
10,432
Non-commercial literature
10,432
Working Paper
9,109
Arbeitspapier
8,221
Aufsatz im Buch
5,873
Book section
5,873
Hochschulschrift
1,940
Thesis
1,332
Collection of articles of several authors
1,322
Sammelwerk
1,322
Konferenzschrift
776
Aufsatzsammlung
744
Amtsdruckschrift
669
Government document
669
Case study
602
Conference paper
541
Konferenzbeitrag
541
Article
427
Conference proceedings
371
Bibliografie enthalten
298
Bibliography included
298
Statistik
271
Dissertation u.a. Prüfungsschriften
262
No longer published / No longer aquired
173
Collection of articles written by one author
165
Sammlung
165
Statistics
164
Forschungsbericht
113
Research Report
97
Handbook
95
Handbuch
95
Systematic review
89
Übersichtsarbeit
89
Bibliografie
88
Mehrbändiges Werk
67
Multi-volume publication
67
Festschrift
64
more ...
less ...
Language
All
English
458
German
144
Author
All
Benneworth, Paul
3
Feldbauer-Durstmüller, Birgit
3
Hiebl, Martin R. W.
3
Homburg, Christian
3
Lasshof, Britta
3
Reiche, Danyel T.
3
Seufert, Sabine
3
Shahin, Arash
3
Smith, Alan D.
3
Aboujaoude, Marie K.
2
Arghyrou, Michael Georgiou
2
Bechberger, Mischa
2
Blery, Evangelia K.
2
Boatcă, Manuela
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Euler, Dieter
2
Feghali, Khalil
2
Fischer, Karin
2
Giannikos, Ioannis
2
Giovanis, Apostolos
2
Hauck, Gerhard
2
Henke, Justus
2
Hinson, Robert
2
Hutchinson, Michael
2
Karanovic, Goran
2
Kavoura, Androniki
2
Kefallonitis, Efstathios
2
Keim, Silke
2
Koutoupis, Andreas G.
2
Lin, Chih-cheng
2
Ma, Zheng
2
Mahmoud, Tariq
2
Maskarin Ribaric, Helga
2
Mavrotas, George
2
McAdam, Maura
2
Phillips, Patricia Pulliam
2
Pillay, Pundy
2
Piperopoulos, Panagiotis
2
Plakoyiannaki, Emmanuella
2
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
Eric Cuvillier <Firma>
2
International Conference on Strategic Innovative Marketing and Tourism <7., 2018, Athenian Riviera>
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
Arbeitsgemeinschaft Deutscher Technologie- und Gründerzentren
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
European Council for Small Business
1
European Trade Union Institute for Research, Education and Health and Safety
1
FernUniversität in Hagen
1
Hochschul-Informations-System GmbH
1
Hochschul-Informations-System GmbH / Abteilung Studentenforschung, Organisation von Studium und Lehre, Hochschulsteuerung und Hochschulfinanzierung
1
Households and Peripheral Financialisation in Europe <Veranstaltung> <2018, Halle (Saale)>
1
International Conference "Economies of the Balkan and Eastern European Countries" <12., 2020, Opatija>
1
International Conference MATRE <2016, Beirut>
1
Josef Eul Verlag GmbH
1
Klaus Kellner Verlag e.K.
1
Kommunal- und Schul-Verlag
1
Martin-Luther-Universität Halle-Wittenberg / Institut für Hochschulforschung
1
Prague Institute for Qualification Enhancement / International Conference <2., 2018, Prag>
1
Research in Entrepreneurship and Small Business Conference <28., 2014, Luxemburg (Stadt)>
1
Ruhr Campus Academy gGmbH
1
Stifterverband für die Deutsche Wissenschaft
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
Verlag Dr. Kovač
1
Weltbank
1
ibidem-Verlag
1
more ...
less ...
Published in...
All
Higher education management and development : compendium for managers
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cases on innovations in educational marketing : transnational and technological strategies
7
International journal of quality and service sciences
5
The service industries journal
5
Controlling in Forschung und Praxis : 25 Jahre spezielle Betriebswirtschaftslehre "Controlling" an der JKU Linz
4
International journal of business innovation and research
4
International journal of services and operations management
4
Management research review
4
Springer proceedings in business and economics
4
The journal of business & industrial marketing
4
Academy of Management journal : AMJ
3
Advances in developing human resources : ADHR
3
Fast growing firms in a slow growth economy : institutional conditions for innovation
3
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
3
Handbook on the entrepreneurial university
3
International journal of entrepreneurial behaviour & research
3
International journal of productivity and quality management : IJPQM
3
International journal of services technology and management
3
Journal of marketing for higher education
3
Quality management journal : QMJ
3
R & D management
3
ROI in action casebook
3
Research
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Strategic change : SC ; briefings in entrepreneurial finance
3
The learning organization : TLO ; the international journal of critical studies in organizational learning
3
Tourism management : research, policies, practice
3
Academic entrepreneurship in Asia : the role and impact of universities in national innovation systems
2
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
2
BestMasters
2
Business intelligence and agile methodologies for knowledge-based organizations : cross-disciplinary applications
2
Business process management journal
2
Cases on management and organizational behavior in an Arab context
2
Cases on managing e-services
2
Contributions to Economics
2
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
2
ERIM report series research in management
2
Economic growth and structural reforms in Europe
2
more ...
less ...
Source
All
ECONIS (ZBW)
602
Showing
1
-
10
of
602
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Developing a localisation indicator for chain hotel websites : a Greek case study
Kanellopoulos, Dimitris
;
Lazarinis, Fotis
- In:
International journal of business information systems : …
5
(
2010
)
3
,
pp. 309-327
Persistent link: https://www.econbiz.de/10003968753
Saved in:
2
Improving efficiency and accountability : a case study on outsourcing strategies in higher education in Sri Lanka
Herath, Siriyama Kanthi
;
Wickramasinghe, Danture
; …
- In:
International journal of managerial and financial accounting
2
(
2010/11
)
3
,
pp. 275-304
Persistent link: https://www.econbiz.de/10009009361
Saved in:
3
Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
4
Quality and value in university services : the experience of the placement service at the University of Urbino "Carlo Bo"
Pencarelli, Tonino
;
Splendiani, Simone
;
Cini, Daniela
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 140-154
Persistent link: https://www.econbiz.de/10009768461
Saved in:
5
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
6
Quality assessment of digital services in e-government with a case study in an Italian region
Corradini, Flavio
;
Polzonetti, Alberto
;
Re, Barbara
- In:
Cases on managing e-services
,
(pp. 28-47)
.
2009
Persistent link: https://www.econbiz.de/10003769485
Saved in:
7
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
8
Measuring the quality of logistic service as an element of the logistics provider offering
Kilibarda, Milorad
;
Zečević, Slobodan
;
Vidović, Milorad
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1345-1361
Persistent link: https://www.econbiz.de/10009687495
Saved in:
9
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
10
Measuring service quality in online luxury goods retailing
Türk, Brigitte
;
Scholz, Michael
;
Berresheim, Patrick
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
1
,
pp. 88-103
Persistent link: https://www.econbiz.de/10009565314
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->