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DETERMINANTS OF SERVICE QUALIT...
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Hochschule
279
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268
Dienstleistungsqualität
155
Service quality
155
Deutschland
90
Messung
90
Germany
88
Measurement
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42
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18
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380
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163
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Fallstudie
Article in journal
36,808
Aufsatz in Zeitschrift
36,808
Graue Literatur
15,128
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15,128
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15,105
Arbeitspapier
11,886
Aufsatz im Buch
5,821
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5,821
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1,996
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1,886
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1,886
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1,514
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1,352
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1,352
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1,113
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896
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724
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Lehrbuch
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Benneworth, Paul
3
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3
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3
Homburg, Christian
3
Lasshof, Britta
3
Seufert, Sabine
3
Shahin, Arash
3
Smith, Alan D.
3
Boatcă, Manuela
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Euler, Dieter
2
Fischer, Karin
2
Hauck, Gerhard
2
Henke, Justus
2
Hinson, Robert
2
Hutchinson, Michael
2
Keim, Silke
2
Lin, Chih-cheng
2
Ma, Zheng
2
McAdam, Maura
2
Mooi, Erik
2
Phillips, Patricia Pulliam
2
Pillay, Pundy
2
Sardana, G. D.
2
Sarstedt, Marko
2
Schönenberger, Helmut
2
Shirouyehzad, Hadi
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Töpfer, Armin
2
Urbano, David
2
Vukasovic, Martina
2
Winde, Mathias
2
Wolf, Patricia
2
Aamir, Rizwan
1
Aanestad, Margunn
1
Abazi, Alajdin
1
Abdelkafi, Nizar
1
Abdullah, Mudassar
1
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Springer Fachmedien Wiesbaden
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Eric Cuvillier <Firma>
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
Arbeitsgemeinschaft Deutscher Technologie- und Gründerzentren
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Council for Small Business
1
Europäische Kommission / Statistisches Amt
1
FernUniversität in Hagen
1
Haufe-Lexware GmbH & Co. KG
1
Hochschul-Informations-System GmbH
1
Hochschul-Informations-System GmbH / Abteilung Studentenforschung, Organisation von Studium und Lehre, Hochschulsteuerung und Hochschulfinanzierung
1
Indien / Planning Commission
1
Indien / State Plans Division
1
Josef Eul Verlag GmbH
1
Klaus Kellner Verlag e.K.
1
Kommunal- und Schul-Verlag
1
Martin-Luther-Universität Halle-Wittenberg / Institut für Hochschulforschung
1
Prague Institute for Qualification Enhancement / International Conference <2., 2018, Prag>
1
Research in Entrepreneurship and Small Business Conference <28., 2014, Luxemburg (Stadt)>
1
Ruhr Campus Academy gGmbH
1
Shaker Verlag
1
Stifterverband für die Deutsche Wissenschaft
1
Symposium Entitled "Education and the Development of Human Capital: Outcomes for Equality and Governance in Africa <2015, Ithaca, NY>
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
Verlag Dr. Kovač
1
Weltbank
1
ibidem-Verlag
1
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Published in...
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Higher education management and development : compendium for managers
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cases on innovations in educational marketing : transnational and technological strategies
7
International journal of quality and service sciences
5
The service industries journal
5
Controlling in Forschung und Praxis : 25 Jahre spezielle Betriebswirtschaftslehre "Controlling" an der JKU Linz
4
International journal of services and operations management
4
Tourism management : research, policies, practice
4
Academy of Management journal : AMJ
3
Advances in developing human resources : ADHR
3
Fast growing firms in a slow growth economy : institutional conditions for innovation
3
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
3
Handbook on the entrepreneurial university
3
International journal of business innovation and research
3
International journal of entrepreneurial behaviour & research
3
International journal of productivity and quality management : IJPQM
3
International journal of services technology and management
3
Journal of marketing for higher education
3
Quality management journal : QMJ
3
R & D management
3
ROI in action casebook
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
The learning organization : TLO ; the international journal of critical studies in organizational learning
3
Academic entrepreneurship in Asia : the role and impact of universities in national innovation systems
2
Business intelligence and agile methodologies for knowledge-based organizations : cross-disciplinary applications
2
Business process management journal
2
Cases on management and organizational behavior in an Arab context
2
Cases on managing e-services
2
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
2
ERIM report series research in management
2
Economic studies in inequality, social exclusion and well-being
2
Fallstudien zur Gründung und Entwicklung innovationsorientierter Unternehmen : Einflussgrößen und theoretische Verankerung des Erfolgs
2
HMD : Praxis der Wirtschaftsinformatik
2
Innovation through knowledge transfer 2012
2
International journal of learning and intellectual capital : IJLIC
2
International journal of networking and virtual organisations : IJNVO
2
International journal of product development : IJPD
2
International journal of production economics
2
International journal of quality & reliability management
2
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ECONIS (ZBW)
543
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543
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1
Improving efficiency and accountability : a case study on outsourcing strategies in higher
education
in Sri Lanka
Herath, Siriyama Kanthi
;
Wickramasinghe, Danture
; …
- In:
International journal of managerial and financial accounting
2
(
2010/11
)
3
,
pp. 275-304
Persistent link: https://www.econbiz.de/10009009361
Saved in:
2
Heterogeneity analysis in the
university
context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
3
Quality and value in
university
services : the experience of the placement service at the
University
of Urbino "Carlo Bo"
Pencarelli, Tonino
;
Splendiani, Simone
;
Cini, Daniela
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 140-154
Persistent link: https://www.econbiz.de/10009768461
Saved in:
4
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
5
Quality assessment of digital services in e-government with a case study in an Italian region
Corradini, Flavio
;
Polzonetti, Alberto
;
Re, Barbara
- In:
Cases on managing e-services
,
(pp. 28-47)
.
2009
Persistent link: https://www.econbiz.de/10003769485
Saved in:
6
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
7
Measuring the quality of logistic service as an element of the logistics provider offering
Kilibarda, Milorad
;
Zečević, Slobodan
;
Vidović, Milorad
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1345-1361
Persistent link: https://www.econbiz.de/10009687495
Saved in:
8
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
9
Measuring service quality in online luxury goods retailing
Türk, Brigitte
;
Scholz, Michael
;
Berresheim, Patrick
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
1
,
pp. 88-103
Persistent link: https://www.econbiz.de/10009565314
Saved in:
10
A service quality
measurement
architecture for hot spring hotels in Taiwan
Hsieh, Ling-Feng
;
Lin, Li-Hung
;
Lin, Yi-Yin
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 429-438
Persistent link: https://www.econbiz.de/10003696054
Saved in:
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