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Beziehungsmarketing
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Bruhn, Manfred
8
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5
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3
Belz, Christian
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Kreutzer, Ralf T.
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Lasshof, Britta
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Mainela, Tuija
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Shahin, Arash
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Ulkuniemi, Pauliina
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2
Ajami, Riad A.
2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutsche Verkehrswissenschaftliche Gesellschaft
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Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
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Eric Cuvillier <Firma>
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Ernst-Moritz-Arndt-Universität Greifswald
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1
Logos Verlag Berlin
1
Nomos Verlagsgesellschaft
1
RWTH Aachen
1
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1
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1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Gabler Edition Wissenschaft
9
The journal of business & industrial marketing
9
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Harvard business review : HBR
6
International journal of quality and service sciences
6
Maritime policy and management : MPM
6
The service industries journal
6
Customer-centric marketing strategies : tools for building organizational performance
5
Global business and organizational excellence : a review of research & best practices
5
HMD : Praxis der Wirtschaftsinformatik
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management
5
Tourism management : research, policies, practice
5
Critical perspectives on leadership : emotion, toxicity, and dysfunction
4
Gabler Research
4
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Premier reference source
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
Cases on innovations in educational marketing : transnational and technological strategies
3
Europäische Hochschulschriften / 5
3
International journal of business innovation and research
3
International journal of electronic customer relationship management : IJECRM
3
International journal of services technology and management
3
Journal of air transport management
3
Journal of service research : JSR
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Managing consumer services : factory or theater?
3
Multi-channel marketing, branding and retail design : new challenges and opportunities
3
Psychology & marketing
3
Quality management journal : QMJ
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Services marketing cases in emerging markets : an asian perspective
3
Academy of Management journal : AMJ
2
Basler Schriften zum Marketing
2
Benchmarking : an international journal ; BIJ
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ECONIS (ZBW)
744
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1
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
2
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
3
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
4
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
5
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
6
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
7
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
8
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Rojas, Carmen de
;
Camarero, Carmen
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 525-537
Persistent link: https://www.econbiz.de/10003696198
Saved in:
9
Impact of
port
efficiency and productivity on the economy of Bangladesh : a case study of Chittagong
Port
Begum, Halima
- In:
Bangladesh journal of political economy
24
(
2008
)
1/2
,
pp. 465-482
Persistent link: https://www.econbiz.de/10009536285
Saved in:
10
Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting
;
Ji, Ping
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
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