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A case of leadership styles : the new boss
Abu-Dieh, Musa; Abu-Dieh, Ala'a; Warren, Lorraine - In: Cases on management and organizational behavior in an …, (pp. 226-240). 2014
Persistent link: https://www.econbiz.de/10010238237
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.; Torfadóttir, Embla - In: Journal of air transport management 34 (2014), pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2011/12) 6, pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
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Kundenzufriedenheit : eine Wechselwirkung? ; ein Erfahrungsbericht der Globus Holding
Töpfer, Armin - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 913-923). 2008
Persistent link: https://www.econbiz.de/10003708775
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Corporate volunteering : a case study centred on the motivations, satisfaction and happiness of company employees
Paço, Arminda M. Finisterra do; Nave, Ana Cláudia - In: Employee relations 35 (2013) 5, pp. 547-559
Persistent link: https://www.econbiz.de/10009792078
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Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit; Speicher, Nadine - In: Service Design : innovative Services und exzellente …, (pp. 157-168). 2017
Persistent link: https://www.econbiz.de/10011735407
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Mit Premium-Service und Digitalisierung Kunden begeistern - wie die Deutsche Telekom veränderte Kundenerwartungen in der digitalen Welt aufnimmt und weiter vorantreibt
Niemeyer, Gero; Weisenburger, Franz; Kindervater, Lars - In: Service Design : innovative Services und exzellente …, (pp. 135-155). 2017
Persistent link: https://www.econbiz.de/10011735405
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The role of leaders in internal marketing
Wieseke, Jan; Ahearne, Michael; Lam, Son K.; Dick, Rolf van - In: Journal of marketing 73 (2009) 2, pp. 123-145
Persistent link: https://www.econbiz.de/10003820612