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Data Warehousing und Data Mining : eine Einführung in entscheidungsunterstützende Systeme ; mit 88 Tabellen
Lusti, Markus - 1999
Persistent link: https://www.econbiz.de/10001391907
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Managerial decision modeling with spreadsheets
Balakrishnan, Nagraj Raju; Render, Barry; Stair, Ralph M. - 2013 - 3rd ed., international ed.
Persistent link: https://www.econbiz.de/10009505298
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Decision support and business intelligence systems
Turban, Efraim; Aronson, Jay E.; Liang, Ting-Peng; … - 2007 - 8. ed.
Persistent link: https://www.econbiz.de/10003379527
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Managing customer experience and relationships : a strategic framework
Peppers, Don; Rogers, Martha - 2017 - Third edition
Persistent link: https://www.econbiz.de/10011547747
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Customer Relationship Management im Handel : Strategien, Konzepte, Erfahrungen
Ahlert, Dieter (ed.) - 2002
Persistent link: https://www.econbiz.de/10001658275
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Managing customer relationships : a strategic framework
Peppers, Don; Rogers, Martha - 2004
Part 1. Principles of managing customer relationships. Evolution of relationships with customers; Thinking behind customer relationships -- Part 2. "IDIC" implementation process: a model for managing customer relationships. Customer relationships: basic building blocks of IDIC and trust;...
Persistent link: https://www.econbiz.de/10001795353
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Customer relationship management : a databased approach
Kumar, V. - 2006
Persistent link: https://www.econbiz.de/10002137753
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Managing customer relationships : a strategic framework
Peppers, Don; Rogers, Martha - 2011 - 2. ed.
Persistent link: https://www.econbiz.de/10008860318
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Kooperative Kundenorientierung im Krankenhaus : ein wegweisendes Konzept zur Sicherung von mehr Qualität
Hellmann, Wolfgang - 2017 - 1. Auflage
Persistent link: https://www.econbiz.de/10011474625