This 4E reflects the latest trends and updates in ERP (Enterprise Resource Planning) software as well as introduces the basic functional areas of business and their relationships. Readers can see how integrated information systems help organizations improve business process and provide managers...

Part 1. Principles of managing customer relationships. Evolution of relationships with customers; Thinking behind customer relationships -- Part 2. "IDIC" implementation process: a model for managing customer relationships. Customer relationships: basic building blocks of IDIC and trust;...