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Managing customer experience and relationships : a strategic framework
Peppers, Don; Rogers, Martha - 2017 - Third edition
Persistent link: https://www.econbiz.de/10011547747
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Kooperative Kundenorientierung im Krankenhaus : ein wegweisendes Konzept zur Sicherung von mehr Qualität
Hellmann, Wolfgang - 2017 - 1. Auflage
Persistent link: https://www.econbiz.de/10011474625
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Selling : building partnerships
Castleberry, Stephen Bryon; Tanner, John F. - 2019 - 10
Persistent link: https://www.econbiz.de/10011994027
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Customer relationship management : concepts and technologies
Buttle, Francis A.; Maklan, Stan - 2019 - Fourth edition
Persistent link: https://www.econbiz.de/10011997222
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Marketing management : a relationship approach
Hollensen, Svend - 2015 - 3. ed.
Persistent link: https://www.econbiz.de/10010426428
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.; Jaworski, Bernard J. - 2007 - [Reprint]
Persistent link: https://www.econbiz.de/10001902044
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Customer Relationship Management im Handel : Strategien, Konzepte, Erfahrungen
Ahlert, Dieter (ed.) - 2002
Persistent link: https://www.econbiz.de/10001658275
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Handbuch Electronic Business : Informationstechnologien - Electronic Commerce - Geschäftsprozesse
Weiber, Rolf (ed.) - 2002 - 2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001697974
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Handbuch Electronic Business : Informationstechnologien - Electronic Commerce - Geschäftsprozesse
Weiber, Rolf (ed.) - 2000 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001488580