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Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport
Wannow, Stefanie; Haupt, Martin; Schleuter, Dominik - 2021
Persistent link: https://www.econbiz.de/10014633627
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Value-based customers satisfaction and continuance intention for mobile financial services : the roles of utilitarian, hedonic, and personal values
Omigie, N. O. - 2017
"M-PESA" mobile financial service has remained a dominate player in the Kenya financial service market. This study presents a conceptual research model that is grounded in means-end theory. It connects customer value hierarchy to customer attitudes and post-adoption outcomes behavior. It aims to...
Persistent link: https://www.econbiz.de/10011774587
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A DEA-based approach to customer value analysis
Cherchye, Laurens; Rock, Bram de; Dierynck, Bart; … - 2021
Persistent link: https://www.econbiz.de/10012614632
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Customer value analysis in financial services
Maas, Peter; Graf, Albert - 2007
Persistent link: https://www.econbiz.de/10003901109
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Exploring customer value formation : a customer dominant logic perspective
Voima, Päivi; Heinonen, Kristina; Strandvik, Tore - 2010
Persistent link: https://www.econbiz.de/10003991731
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A framework for servitization : enhance value proposition through customer engagement
Jiang, Xin - 2020
Persistent link: https://www.econbiz.de/10012294476
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Value creation in the market ecosystem : a Service-Dominant logic perspective
Katsifaraki, Georgia - Panepistēmio Kypru / Department of Economics - 2018
Persistent link: https://www.econbiz.de/10012041746
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Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank; Vollhardt, Kai; Kressmann, Frank - 2005
Persistent link: https://www.econbiz.de/10003290584
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"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas - 2021
Persistent link: https://www.econbiz.de/10012653558
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Wertewandel - auch in deutschen Unternehmen?
Raffée, Hans; Fritz, Wolfgang - 1985
Persistent link: https://www.econbiz.de/10000834719