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"This book discusses the importance of understanding and implementing customer knowledge management and customer relationship management into everyday business workflows and highlighting the changes that the Internet and social media have brought to consumer behavior"--
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. Yang -- Customer-centric marketing in the European Union from a legal perspective / Eleni Tzoulia -- Managing and … of marketing performance and some important antecedents and dimensions / Mohammad Fateh Ali Khan Panni -- Market … Moreira, Ricardo Augusto Zimmermann -- Relationship marketing on public social software platforms in the airport industry: the …
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Customer Relationship Management umfasst den Aufbau, die kontinuierliche Optimierung sowie den Erhalt dauerhafter und gewinnbringender Kundenbeziehungen. Vor diesem Hintergrund vermittelt das Buch grundlegendes Orientierungswissen, das für das Verstehen des komplexen CRM-Ansatzes unabdingbar...
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