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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina - 2009
Persistent link: https://www.econbiz.de/10003809865
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Schaffung einer Service Excellence-Kultur in einem IT-Dienstleistungsunternehmen
Hallen, Nick - 2018
Persistent link: https://www.econbiz.de/10011874805
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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The impact of leaders’ character on subordinates’ attitudes and behavior towards their work and leader
Liborius, Patrick - 2017
Persistent link: https://www.econbiz.de/10011714445
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Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
Andreassen, Tor Wallin - 1997
Persistent link: https://www.econbiz.de/10001378730
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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Humanoid service robots : customer expectations and customer responses
Merkle, Moritz - 2021
Persistent link: https://www.econbiz.de/10012518172
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Innovationsprozess im Privatkundengeschäft : Bedeutung der Kundenorientierung bei Innovationen von Finanzdienstleistern
Fischer, Andreas - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10012251187
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Essays on the economics of electronic commerce
Luo, Jifeng - 2008
Persistent link: https://www.econbiz.de/10011573251