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A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
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SMEs' switching behavior in the natural gas market
Vigolo, Vania; Cassia, Fabio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
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Consumer perceptions and responsiveness toward CSR activities : a sectoral outlook
Aydın, Hatice - In: Ethics, social responsibility and sustainability in …, (pp. 45-63). 2019
Persistent link: https://www.econbiz.de/10012104159
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The role of the brand in driving online loyalty for multichannel retailers
Frasquet Deltoro, Marta; Ruiz-Molina, María-Eugenia; … - In: The international review of retail, distribution and … 25 (2015) 5, pp. 490-502
Persistent link: https://www.econbiz.de/10011534118
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The role of customization, brand trust, and privacy concerns in advergaming
Wottrich, Verena M.; Verlegh, Peeter; Smit, Edith G. - In: International journal of advertising : the quarterly … 36 (2017) 1, pp. 60-81
Persistent link: https://www.econbiz.de/10011687883
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How does attachment style influence the brand attachment : brand trust and brand loyalty chain in adolescents?
Bidmon, Sonja - In: International journal of advertising : the quarterly … 36 (2017) 1, pp. 164-189
Persistent link: https://www.econbiz.de/10011687910
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Enabling relationship learning in intra-firm professional service teams
Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; … - In: Total quality management & business excellence : an … 28 (2017) 9, pp. 946-958
Persistent link: https://www.econbiz.de/10011778022
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Development of special forms of B2B relationships : examining the role of interpersonal liking in developing Guanxi and Et-Moone relationships
Abosag, Ibrahim; Naudé, Peter - In: Industrial marketing management : the international … 43 (2014) 6, pp. 887-896
Persistent link: https://www.econbiz.de/10010410714
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Der Aufbau von Kundenbeziehungen durch multimodale Vertrauensbildung im Internet am Beispiel von Tourismusdestinationen
Federspiel, Esther; Janoschka, Anja; Mohr, Seraina - In: Werbung für alle Sinne : multimodale …, (pp. 57-70). 2020
Persistent link: https://www.econbiz.de/10012271602
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The impact of trust, satisfaction, and people's pride on purchasing intention in the Indonesian batik sector
Keni, Keni; Lerbin, R.; Aritonang, R.; Pamungkas, Ary Satria - In: The future opportunities and challenges of business in …, (pp. 44-48). 2020
Persistent link: https://www.econbiz.de/10012310715